Collector
San Antonio, TXJobSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
Insight Global is seeking a detail-oriented Collector to manage a designated portfolio of accounts and recover outstanding balances, including court fees and fines. The role involves 100–150 calls per day, primarily outbound with some inbound calls, and emphasizes communication, problem-solving, negotiation, and attendance. The team has openings for day and night shifts.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.
2 openings for day shift, 1 opening for night shift
Skills and Requirements
Must Haves:
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High School Diploma
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Minimum of 1 year of recent experience in a high volume call center environment
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Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.)
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EXCELLENT communication & computer skills
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Must have good job longevity in previous roles (unless very junior) Plusses:
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Previous Experience in collections, credit or a related field is HIGHLY preferred
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Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred Bilingual
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
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