Patient and Family Financial Advocate

Dayton Children's - Main Campus

Full time

R24615

Facility:Dayton Children's - Main CampusDepartment:Patient Access - Pre-Registration/Prior AuthorizationSchedule:Full timeHours:40Job Details:Under the direction of the Pre-Service Operations Manager, the Patient and Family Financial Advocate is responsible for providing patients with an exceptional financial experience by assisting patients navigate and understand insurance benefits and potential financial liability. Financial Advocates identify patients who may be eligible for financial and social assistance from various public agencies by assessing their financial and social situations, acting as liaison between the patient and the public agencies and documenting the assessment and outcome. Financial Advocate staff ensure that all data entry is accurate including demographic and financial information for each account to guarantee the successful financial outcome of all patient services. Must demonstrate understanding of regulatory and third-party payer guidelines for outpatient and inpatient services while being familiar with managed care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules.

Department Specific Job Details:

Monday-Friday

8am - 5pm

Every 4th weekend rotation

Education

• High School Diploma or GED required

• Associate’s degree is preferred

• Financial Advocate orientation modules completed within six (6) months of hire required

Experience

• Minimum of one (1) year of experience in patient access, patient accounts, customer service, or a large hospital/medical front office is required

• Two (2) or more years of experience is preferred

Required Qualifications

• Proficient in customer service and data collection processes

• Strong analytical and problem-solving abilities

• Demonstrated ability to support, motivate, and collaborate with a team

• Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements

• Excellent organizational and time-management skills

Preferred Qualifications

• Medical Terminology

• EPIC

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other.

We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today!

Our values:

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.

• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.

• We own every moment - We take pride in everything we do.

• We’re better together - We collaborate, communicate, and support one another to deliver optimal care.

• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.

• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.