Consumer Lender - Support

Description

Position Overview

We are seeking a customer-focused and detail-oriented Bank Teller to support daily banking operations and provide excellent customer service. This role is responsible for processing financial transactions, assisting customers with account inquiries, promoting relevant banking products and services, and ensuring compliance with established banking policies and security procedures.

Key Responsibilities

Customer Service

• Greet customers warmly and professionally.

• Assist with account inquiries, product information, and general banking questions.

• Recommend appropriate banking products and services based on customer needs.

• Address customer concerns and direct complex inquiries to the appropriate team member.

Transaction Processing

• Process deposits, withdrawals, transfers, and payments accurately and efficiently.

• Issue cashier’s checks and money orders and process loan payments as needed.

• Balance cash drawers daily and maintain accurate transaction records.

• Identify and resolve transaction discrepancies promptly.

Compliance & Security

• Follow all bank policies, procedures, and applicable regulatory guidelines, including BSA and AML requirements.

• Verify customer identification and protect confidential financial information.

• Recognize and report suspicious activity and potential fraud.

• Follow established cash-handling, security, and fraud prevention procedures.

Branch Support

• Assist with daily branch opening and closing procedures.

• Maintain an organized workstation and replenish supplies as needed.

• Collaborate with team members to support efficient branch operations.

• Provide assistance during peak business hours and support other team members as needed.

Requirements

Qualifications

• Previous experience in banking, cash handling, retail, or customer service preferred.

• Strong communication and interpersonal skills.

• Excellent attention to detail and numerical accuracy.

• Ability to handle cash responsibly and maintain confidentiality.

• Basic computer skills and the ability to learn banking software and systems.

• Strong organizational, problem-solving, and time management skills.

• Commitment to providing excellent customer service while following established procedures.

Ideal Candidate

The ideal candidate is dependable, professional, and customer-oriented, with a strong commitment to accuracy, confidentiality, and compliance. They can process transactions efficiently, communicate effectively with customers, and contribute positively to a team-oriented branch environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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