Operations Supervisor

Description

Essential Job Functions

• Manage daily domestic transportation activities, including:

• Ground transportation (FTL, LTL, Expedited)

• Domestic airfreight

• Cross-border shipments involving the United States, Canada, and Mexico

• Inland transportation solutions supporting international freight movements

• Ensure shipments are executed in accordance with customer requirements and company procedures.

• Monitor shipment performance, service failures, delays, and exceptions.

• Implement corrective action plans to improve operational efficiency and customer experience.

• Coordinate with warehouse, brokerage, air, ocean, and transportation teams to ensure seamless execution.

• Serve as the primary operational contact for assigned domestic accounts.

• Maintain strong relationships with key customers and internal stakeholders.

• Conduct regular service reviews and analyze performance metrics.

• Proactively identify opportunities for process improvement and customer growth.

• Support customer implementations, SOP development, and operational onboarding

• Supervise and develop domestic operations personnel.

• Establish clear performance expectations and accountability.

• Coach employees on transportation regulations, systems, customer requirements, and best practices.

• Conduct employee training and cross-training initiatives.

• Support succession planning and career development within the department

• Build and maintain relationships with approved transportation providers.

• Monitor carrier performance, capacity, and service levels.

• Resolve service disruptions and escalation issues.

• Support procurement and carrier sourcing initiatives as needed.

• Monitor shipment profitability and operational costs.

• Review carrier invoices and approve transportation costs when required.

• Ensure accurate billing and proper revenue recognition.

• Track and report key performance indicators, including (On time Pick up/Delivery, PODs etc)

• Ensure compliance with company SOPs, transportation regulations, and customer requirements.

• Support audits, corrective actions, and continuous improvement initiatives.

• Maintain documentation and records in accordance with company standards.

• Assist Operations Manager with planning and budget process

• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment

• Vision abilities required by this job include close vision and the ability to adjust focus

• Job may require extended sitting or standing, use of standard office equipment.

• Job will require punctual attendance and regular presence on-site at the assigned work location.

Other Skills & Abilities

• Problem solving- identifies and resolves problems in a timely manner

• Client Service- manages difficult client situations, responds promptly to client needs, and welcomes client feedback

• Quality management- looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

• Strong leadership and team development skills.

• Knowledge of domestic transportation markets and carrier networks.

• Understanding of airfreight, LTL, FTL, expedited, and intermodal services.

• Strong analytical and problem-solving skills.

• Customer-focused mindset.

• Excellent communication and organizational skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Proficiency in TMS, Microsoft Office Suite, and transportation management systems

Education & Experience

• High school diploma or GED Required

• Four years industry experience required

• Two years supervisory required

California required disclosure: Salary range for this position is between USD 70,304 - 80,000 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

• Excellent Medical, Dental and Vision benefits

• Tuition Reimbursement for education related to your job

• Employee Referral Bonuses

• Employee Recognition and Rewards Program

• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

• Employee Discounts

• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.