Operations Support Center Generalist

Qualis LLC is seeking a highly motivated and detail-oriented Operations Support Generalist to join our dynamic team. This multifaceted role provides essential operational support, with cross-training in User Services, Secure Media Services, and administrative tasks. The ideal candidate is a proactive problem-solver with a strong aptitude for learning technical processes, excellent communication skills, and a commitment to maintaining accurate records and ensuring smooth operational workflows. Required Qualifications - Basic Computer Skills: Familiarity with basic computer hardware, software applications, and navigation. - Security Awareness: Understanding security protocols and ability to adhere to regulations. - Communication: Strong verbal and written communication skills to effectively interact with users, explain processes, and convey information clearly and professionally. - Attention to Detail: The capacity to record data, verify information, and maintain accurate documentation, crucial for maintaining security and operational integrity. - Commitment to Following Procedures: The ability to meticulously follow step-by-step instructions and protocols to ensure accuracy and security. - Data Entry: Proficiency in accurately and efficiently entering data into computer systems. - Problem Solving: Capacity to understand and troubleshoot technical issues. - Time Management: Capability to prioritize tasks and manage time effectively. - Adaptability: The ability to switch gears from one assignment to the next, and to learn new procedures quickly. - Experience: 0-8 years related work experience Desired Qualifications - Security+ certification. - Ability to read and process System Authorization Access Request (SAARs/DD-2875) forms. - Experience in managing RSA SecurID. - Advanced proficiency in burning media to disks. - Previous experience in a government or security-conscious environment. - Knowledge of media handling and knowledge of how to track media transfers. - Advanced proficiency in using ticketing systems. - Analytical skills to assess the scope and priority of issues. - Previous experience in user account administration. Clearance Level: - Able to obtain a Secret clearance (U.S. Citizenship required). Qualis LLC has a comprehensive benefits package based on employment type, location, and applicable agreements that includes: - Health, dental, and vision insurance - 401(k) match Paid time off and Holidays - Paid time off and Holidays - Educational, professional development and certification reimbursement. - Tax-saving options - Disability and Life Insurance Qualis LLC is committed to hiring and retaining a diverse and talented workforce who can contribute to the mission and vision of the Company. Our employees are our greatest asset, and we promote a positive work environment, teamwork, professional growth, innovation, community involvement, flexible scheduling and a family-friendly work environment.