Technical Service Business Partner

About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. For more information please visit www.akzonobel.com © 2024 Akzo Nobel N.V. All rights reserved. Job Purpose Technical Service Business Partner (TSBP) for FCG Coatings business: Food Closures and General Line. Preferably located in Ohio (candidates in other Midwest locations will be considered) This role owns the customer relationship and success of AkzoNobel at their specific location, delivering excellent on site face to face service to our customers in all product groups, by providing Technical Service functional excellence, delivering operational improvement, driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams. Enabling Key Account Manager's and Sales Managers through proactive collection of market intelligence, both opportunities and threats, through knowledge and promotion of cross product / segment AkzoNobel offer and the quantification of value delivered. Key Responsibilities Technical Service Functional Excellence * Delivering technical service in line with strategy for all accounts within all product groups, ensuring Technical Service Functional excellence and customer satisfaction. * Builds technical service excellence through continuous improvement of own technical skills and capabilities - develop understanding of all Metal Coating Products to enable transfer between customers and when required * Develop, implement and/or optimize work processes and systems, including equipment installation and modification, ensuring customers are able to run more efficiently and improve their operations * Undertake regular audits and provide customer employee training as appropriate * Ability to identify opportunities to reduce customer operating costs * Ability to solve tech issues both process and product within all product groups * Hand over PSO/RD&I - any product activity/modification * Maintain good levels of expertise Business Partnering * Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans * Understand the customer's needs and apply expertise and knowledge to provide optimum level of service * Support KAMs, Sales Managers, Account Managers and customer by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback * Engage in customer meetings / events as appropriate * Competence to manage claims - small stuff - accountability * Consignment stock - all activities that happen at customer plant * Utilize knowledge, networks and CRM tool to answer stakeholder main worries or debrief on current situations and/