Global Service Technology Project Manager

Job Description The Project Manager - Service Technology is responsible for leading the planning, execution, governance, and global deployment of technology-enabled initiatives that transform service delivery, technician productivity, customer experience, and lifecycle support. This role sits within Global Services and serves as the project management lead for Service Technology initiatives, partnering closely with Product Management, Engineering, IT, Digital Solutions, Regional Services, and other cross-functional stakeholders to ensure technology solutions are designed, implemented, and operationalized with service requirements incorporated from concept through deployment. The position manages complex, global, cross-functional programs involving digital service platforms, connected technician solutions, service applications, data and analytics, AI-enabled capabilities, knowledge solutions, predictive technologies, workflow automation, and other technologies that enable the future of service delivery. The role is accountable for establishing project structure, driving execution, managing dependencies and risks, coordinating regional readiness, and ensuring solutions transition effectively into Global Services operations. Key Responsibilities 1. Service Technology Project Leadership * Lead global Service Technology projects from initiation through implementation, stabilization, and transition to operations. * Establish project scope, objectives, milestones, deliverables, governance, resources, and success measures. * Develop and maintain integrated project plans across Global Services, Product Management, Engineering, IT, Digital, and regional teams. * Coordinate multiple workstreams, dependencies, vendors, and cross-functional stakeholders. * Drive accountability for project deliverables and proactively resolve barriers to execution. * Manage project risks, issues, decisions, assumptions, dependencies, and change requests. 2. Service Requirements & Technology Readiness * Translate Global Services and field-service requirements into actionable technology project requirements. * Partner with Service Technology, Product Management, Engineering, IT, and regional teams to validate solution requirements. * Ensure service processes, technician workflows, customer requirements, data needs, and operational impacts are incorporated into solution design. * Coordinate Service Design and technology readiness activities throughout the project lifecycle. * Identify gaps between technology capabilities and operational service requirements and drive resolution. 3. Global Deployment & Regional Readiness * Lead global deployment planning for Service Technology solutions across regions. * Coordinate regional readiness activities including process alignment, user acceptance testing, training, communications, documentation, support models, and adoption. * Establish launch criteria and readiness assessments for global and regional deployments. * Coordinate hypercare and stabilization activities following implementation. * Ensure lessons learned and operational improvements are incorporated into subsequent releases and deployments. 4. Governance & Portfolio Management * Operate within the Global Services PMO govern