Jr. IT Support Specialist

About the Role WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology and tech support. Related experience is awesome to have, but never required - we'll train you on everything you need to know. ## The Qualifications: Who You Are Education: 1. A Bachelor's Degree: All majors welcome! 2. GPA: 3.4 or above (Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!) Suggested Experience and Skills: 1. Prior experience working, in any field (for example: a part-time job, summer job, internship, etc) 2. Strong verbal and written communication skills 3. Customer service experience (in any industry) 4. Ability to translate technical information into simple terms 5. Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not required, but awesome to have!) 1. Excel/Google Suite 2. Solid understanding of both Windows and Mac OS 3. Solid understanding of the latest business office technologies Qualities and Traits: 1. You have a passion for technology and love staying up to date with new and emerging tech 2. You're professional, dependable, and self-motivated 3. You take pride in your work and always strive for high-quality results 4. You work with urgency and enjoy getting things done 5. You're proactive when it comes to solving problems 6. You're a lifelong learner, and are always looking to stretch and grow your skills 7. You love thinking both creatively and analytically, and love using data to make decisions Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you! ## The Job Responsibilities: What You'll Learn to Do ### Perform Help-Desk Support for Our Internal Team (About 60% of your day) 1. Respond to support tickets from team members when they run into technology issues 2. Help solve problems with computer systems, software, hardware, and other workplace technology 3. Educate team members on technology, and walk with them through the problem-solving process 4. Run diagnostic programs to identify and resolve problems 5. Respond promptly to team member questions either in-person or over email, as the situation requires 6. Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems Create and Manage Team Member Accounts and Workstations (About 30% of your day) 1. Install and configure new Windows and Mac workstations for incoming team members 2. Create and configure new company accounts for team members Support Technical Process Improvements Across Our Team (About 10% of your day) 1. Research and introduce solutions to emerging technology challenges that may arise 2. Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand ## The Benefits: What You'll Get ### Comprehensive, On-the-Job Training and Career Development 1. Initial "career kickstart" training to learn foundational hard skills over the first few months on the job 2. Ongoing advanced training sessions from industry experts as you progress further in your role 3. Regular team Lunch-and-Learns in our on-site training amenities Career Growth and Upward Progression Paths 1. All our Jr-level roles represent the first step on an upward promotional path within WebFX 2. Merit-based promotions are abundant for new team members who meet or exceed performance metrics 3. Regular 1-on-1 check-ins with a manager to support career growth Potential Promotional Path for Jr. IT Suppo t Specialist: 1. IT Specialist 2. IT Analyst 3. IT Consultant 4. Lead IT Consultant 5. Sr. IT Consultant In-Person Experience Alongside Our Team of Industry Experts 1. This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure. Compensation 1. $47,000-$50,000 (potentially higher based on work experience) ## Meet WebFX: Who We Are Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that's where you come in! We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we're committed to driving business growth for our clients, and we're on the hunt for people just like