SUPERVISORY QUALITY ASSURANCE SPECIALIST

Summary

See below for important information regarding this job.

Duties

• Responsible for planning, organizing, coordinating, directing, and integrating the work of subordinate staff.
• Manages and directs subordinate technical, quality assurance, and administrative personnel.
• Develops, presents, and promulgates recommendations for changes in/enhancements to branch programs to improve customer service and satisfaction.
• Manages studies and special projects regarding and affecting Supplier Operations plans, goals and initiatives.
• Monitors the collection, consolidation, and analysis of metrics and data used to inform operating officials regarding the viability, effectiveness, and efficiency of Team programs.
• Identifies and implements initiatives to eliminate or reduce inefficient and/or ineffective work practices and provides technical guidance to subordinates to improve efficiency and productivity.
• Reviews decisions made by subordinates and/or team leads, assuring application of all personnel management programs.

Qualifications

Quality Assurance Specialist your resume and supporting documentation must support: A.Specialized Experience: One year of specialized experience that equipped you with the particular competencies tosuccessfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent underother pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirementsincluding time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimumqualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditablespecialized experience includes: Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, thatproducts comply with requirements prior to acceptance. Investigating customer complaints and deficiency reports, and providing identification of causes to appropriateauthorities. Forecasting/identifying impact of changing mission requirements and prepares documents necessary to justify and change human resources authorizations. Approving expenses involving within grade increases, extensive overtime, employee travel and awards and bonuses for subordinates, and hearing and resolving informal employee/group complaints/grievances. How You Will Be Evaluated Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level. How You Will Be Evaluated

The OPM assessments for this job will measure the following Competencies: Accountability Conflict Management Customer Service Developing Others Flexibility Influencing/Negotiating Interpersonal Skills Problem Solving Resilience Strategic Thinking Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Other Information

As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194). For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF Acq Workforce - Non-CAP: Position requires DoD Acquisition Engineering & Tech Management (N) / ETM, Practitioner acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.