Service Desk Technician

TEKsystems is currently seeking a Service Desk Technician for a 1-year contract that will be located on-site in Boise, Idaho.

Description

• Provides Tier 1 technical support and troubleshooting assistance to end users via phone, email, and chat.

• Responsible for documenting issues, resolving hardware/software requests, and escalating complex problems to specialized technical teams.

• Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.

• Deliver phone-based customer service and technical assistance in a high-volume service desk environment.

• Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.

• Accurately document all customer interactions in the ticketing system.

• Escalate and route unresolved requests to appropriate secondary technical teams.

• Experience: 5 + years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.

• Technical Knowledge: Windows 10, VDI environments, Microsoft Office 365, mobile devices, and enterprise ticketing software.

• Systems Administration: Basic understanding of Active Directory tools, group policies, and user account management.

• Industry Background : Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).

• Soft Skills: Outstanding communication and phone-based customer service skills.

Skills

Help desk, Service desk, Windows 10, Office 365, active directory

Job Type & Location

This is a Contract position based out of Boise, ID.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Boise, ID.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully onsite position in Boise,ID.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.