Hotel Area Group Reservations Coordinator

Description:

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing efficient service and meaningful experiences.

The Area Group Reservations Coordinator is responsible for managing group reservations and rooms inventory as part of the convention services process. This role requires strong organizational skills, attention to detail, and effective communication with both internal teams and external partners.

Key Responsibilities

• Collaborate with Event Planning Managers on all group details, including rooming list updates, inventory management, billing, and assigning group concessions.

• Prepare and update group pickup reports.

• Process new group bookings and addendums, ensuring all contract details are accurately set up in the group block.

• Manage airline manifests and rooming lists.

• Serve as a key point of contact for guests and event planners, handling communications via phone and email.

• Accurately process reservations and updates in the system with a high level of attention to detail.

• Partner with departments such as Front Desk, Sales, Events, and Housekeeping to ensure a seamless pre-arrival experience.

• Prioritize tasks, manage multiple responsibilities, and maintain consistent follow-up.

• Support additional functions as needed, including transient reservation reports and reservation inquiries.

At Hyatt, you’ll work in an environment that demands excellence but also provides exceptional rewards—career growth opportunities, enriching work experiences, and a supportive team culture. If you’re ready for this challenge, we’re ready for you.

Qualifications:

• Proficiency in Excel and Hyatt systems such as Reserve/Opera.

• Strong organizational and multitasking skills.

• Excellent time management and follow-up abilities.

• Strong customer service and communication skills.

• Solid understanding of rooms inventory management.

• Minimum of 1 year of hotel experience preferred.

Benefits:

• On-site hotel covered parking at a discounted daily rate

• Full health benefits offered after 30 days of employment

• 401K options and match

• Employee stock option plan

• Discounted and complimentary hotel accommodations anywhere in the world

• Paid time off including vacation, sick, and holiday pay

• Free Meals Provided in Employee Cafeteria

"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."

Primary Location: US-TX-San Antonio

Organization: Grand Hyatt San Antonio

Pay Basis: Hourly

Job Level: Full-time

Job: Reservations

Req ID: SAN035825

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.