Business Process Analyst Public Sector Consulting Project

Jennifer Temps is seeking an experienced Business Process Analyst for a proposed public-sector consulting project in the Kingston / Ulster County, New York area. This is an excellent opportunity for an analytical, inquisitive professional with experience evaluating business processes, interviewing stakeholders, documenting workflows, and identifying opportunities to improve operational efficiency. The position will follow a hybrid work model, with on-site participation required for stakeholder interviews, process observation, workflow walkthroughs, and selected project activities. Analysis, process mapping, documentation, and other project work may be completed remotely as appropriate. This position is contingent upon contract award. Candidates selected for consideration must be available to provide a rsum and participate in a brief interview on an expedited basis.##### Your Tasks * Conduct stakeholder and end-user interviews to understand existing business processes and operational requirements * Observe representative day-to-day activities and document how work is actually performed * Develop detailed current-state (As-Is) process maps and supporting workflow documentation * Identify process steps, handoffs, decision points, approvals, exceptions, delays, and manual workarounds * Document how information and supporting materials move between employees, departments, and business systems * Identify bottlenecks, duplicative activities, information gaps, inconsistent practices, and sources of rework * Perform root-cause analysis to determine underlying causes of operational issues * Gather and document business and functional requirements * Assist with developing future-state (To-Be) processes and process-improvement recommendations * Assist with developing procedures, SOPs, checklists, forms, and supporting process documentation * Participate in stakeholder validation sessions and incorporate feedback into proposed improvements * Collaborate with project leadership and other analysts to evaluate processes from an end-to-end perspective * Maintain organized interview notes, requirements, findings, process documentation, and supporting project materials * Assist with assessment reports, recommendations, implementation documentation, and other project deliverables##### Our requirements * Approximately 5+ years of experience in business analysis, business process analysis, process improvement, operations analysis, management consulting, or a closely related discipline * Demonstrated experience conducting stakeholder interviews and requirements-gathering sessions * Experience documenting As-Is and To-Be business processes * Strong understanding of workflow analysis, process mapping, requirements documentation, and root-cause analysis * Ability to identify operational inefficiencies that may not appear in formal procedures * Strong analytical and critical-thinking skills * Excellent written communication and documentation abilities * Strong interpersonal skills with the ability to work effectively with employees and management at different organizational levels * Ability to work independently while following an established project methodology * Proficiency with Microsoft Word, Excel, and PowerPoint * Experience with process-mapping tools such as Microsoft Visio, Lucidchart, or comparable applications * Ability to commute reliably to the Kingston / Ulster County area for required on-site activities### Preferred Qualifications * Public-sector, county/local government, legal, procurement, contracting, finance, administrative operations, or regulatory workflow experience * Experience with SharePoint and Microsoft Teams * Document-management or workflow-system experience * Experience working within ERP environments * Requirements traceability experience * SOP and procedure development * User Acceptance Testing (UAT) * Change-management experience * Workfl