L2 Support Engineer

A client of Innova Solutions is immediately hiring for a " L2 Support Engineer " Position type: Full-time Contract (W2) Role: " L2 Support Engineer " Duration: 6+ months Contract Location : Indianapolis, IN(Hybrid) Must have required skills - " ITSM, ServiceNow, Java, Angular JS" Primary Skill for the Role: " ITSM, ServiceNow, Java, Angular JS" Details: We are seeking an experienced (6-9Years ) L2 Support Engineer to provide application and production support for enterprise systems. The role involves troubleshooting complex issues, incident and service request management, root cause analysis, and ensuring high system availability. The candidate will work closely with development, operations, and business teams to resolve technical issues, implement enhancements, and support continuous service improvement. Required Skills: AngularJS:Ability to troubleshoot, maintain, and enhance front-end applications. Java Engineering: Strong expertise in Java-based application support, debugging, and performance analysis. ServiceNow: Experience managing incidents, service requests, problem records, and workflow processes. IT Service Management (ITSM): Strong understanding of incident, problem, change, and service request management processes. Key Responsibilities: Investigate and resolve L2 application and production support issues. Perform root cause analysis and implement corrective actions. Manage incidents and service requests through ServiceNow. Monitor system performance and ensure SLA compliance. Collaborate with development teams for defect fixes and enhancements. Support change management and release activities. Maintain technical documentation and knowledge articles. The ideal candidate will have: " ITSM, ServiceNow, Java, Angular JS" Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Abhinav Kumar 470-242-7815 [email protected] PAY RANGE AND BENEFITS: Pay Range*: $50 - $55/- per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest C