IT Engineer

About the role: We are looking for a dedicated IT Engineer to manage and support our IT infrastructure. The ideal candidate will be responsible for maintaining and optimizing key technologies, including Microsoft Intune, Okta, Google Workspace, Jamf, Slack, and Meraki This role requires in-office presence in our New York office four days per week. What you will do:

• Administer Intune for mobile device management and security of our Windows devices.
• Manage and maintain Okta for identity and access management.
• Administer and support Google Workspace applications and services.
• Oversee administration of Jamf for managing Apple devices.
• Manage Slack for team communication and collaboration.
• Manage Meraki and WebEx infrastructure
• Monitor system performance and troubleshoot issues as they arise.
• Implement and maintain security protocols to protect company data.
• Provide technical support to staff and resolve IT-related issues.
• Collaborate with other departments to understand and meet their IT needs.
• Maintain documentation of IT processes and systems.

What we’re looking for:

• Proven experience in a similar role, supporting an international organization of 100+ employees.
• Strong understanding of network and system security principles.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Strong dedication to customer service
• Ability to manage multiple tasks and projects simultaneously.
• Experience working with automation
• Proficiency with Intune, Okta, Google Workspace, Jamf, and Slack.
• Able to provide off-hours support, on rotation, or as needed

Bonus:

• Experience working in a healthcare space or startup space.

Benefits & Perks: #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options

Compensation: $120,000—$140,000 USD

Who We Are: Behind every leading health system is K Health’s AI-powered virtual care engine. Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability. We’re founded in 2016, headquartered in New York City, and backed by over $443.5M from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise. We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.