Member Service Rep/Personal Banker

Member Service Representative / Personal Banker We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and banking on the bright side. We are a new kind of credit union, one that combines service and value with the convenience that todays technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on whats best for our members, not profits - Come see for yourself! Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: Competitive compensation with paid training Engaged Managers who value your input, are transparent, and provide coaching for your success Professional Development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan Comprehensive benefits including Medical, Dental, and Vision coverage, Employee Activity Groups that foster a sense of belonging and teamwork, Tuition Reimbursement and School Loan Repayment plans for Full-Time employees, Gym Reimbursement and Employee Wellness time off to support your health and wellness, Flexible PTO options that include vacation payout and sick time, incentive payouts, Discounts on Employee Loans to help you create financial success Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans. What you will be doing: Direct dealing with member and potential members Support and promote a successful service/sales culture by identifying the needs of the membership and cross selling the appropriate products. Efficiently and accurately process transactions (loan payments, transfer of funds) Research and resolve member concerns Sufficiently and accurately record information Efficiently utilize the software provided to perform member transactions Engage with members to obtain information and explain available services to meet their financial needs. What we need from you: Bachelors degree or minimum of 18 months of relevant experience in the financial industry or in a customer service Previous banking or financial services experience Desire to provide outstanding member service Ability to discuss products and services Professional appearance coupled with an enthusiastic, assertive personality. Self-motivated Strong computer skills Excellent communication skills Thorough knowledge of negotiable instruments Dependable (arrive to work on time as scheduled) Be part of a growing not-for-profit organization where People are Everything. You are important to us. Help our members meet their financial goals and achieve their dreams. Lets talk! Pay Range: $44,191 - $51,989 per year