IT Business System Analyst

Job Title: IT Business System Analyst I

Location : Miramar, FL– This role is100% Onsite

Duration: 1 year with possible extensions

Pay: $42.00 - $44.00 based on experience

Shift Schedule: Monday - Friday 8A - 5P EST

Core Essential Skill Sets:

• 1+ years IT Application Support

• Business Analysis

• Computer System Validation / GxP

• Technical Documentation

• Stakeholder & Vendor Management

• Fluent in English and a plus if they know some spanish

• Tools

• ServiceNow

• HP ALM

• Microsoft Project

• Microsoft 365

POSITION SUMMARY

The IT Support Analyst will support local IT applications and serve as a key connection between IT and business operations within a pharmaceutical environment. This role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements.

Responsibilities

Application Support and Validation:

• Analyze business needs and validate proposed solutions with business users and IT teams.

• Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.

• Identify business requirements, review business processes, and assess the impact on application delivery.

• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.

• Coordinate with business units to support project planning and timelines.

Technical Management:

• Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.

• Prepare technical and validation documentation to support system compliance.

• Document user and business needs and translate them into clear system requirements and specifications.

• Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.

Stakeholder Communication:

• Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.

• Provide routine status updates and prepare clear reports for business and IT stakeholders.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or arelated field.

• Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.

• Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.

• Experience with IT business analysis and support tools such as HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.

• Knowledge of 21 CFR Part 11 and GxP guidelines.

• Experience working in a global environment, with fluency in English. Bilingual ability, preferably English and Spanish, is a plus.

Why Kelly?

Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering & scientific talent and services since 1965. And Engineering & Scientific job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies

• Career guides, information and tools to help you successfully position yourself throughout every stage of your career

• Access to more than 3,000 online training courses through our Kelly Learning Center

• Weekly pay and service bonus plans

• Group-rate insurance options available immediately upon hire*

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.