Bilingual Loan Servicing Associate

A reputable, non-profit financial services organization is seeking a detail-oriented and customer-focused Bilingual Loan Servicing Associate to support loan administration and servicing operations. This role is responsible for maintaining loan records, reviewing documentation, monitoring collateral and insurance requirements, resolving loan exceptions, supporting credit reporting activities, and delivering exceptional service to borrowers. The schedule for this position is M-F 8:30am-5pm on-site in downtown Lancaster, PA. Competitive salary and benefits package offered, including: 1. PTO and 11 paid holidays 2. Retirement plan with company match 3. Health insurance 4. Life insurance 5. and more! ## Responsibilities of the Loan Servicing Associate: ### Loan Documentation & Exception Management 1. Review loan files for completeness, accuracy, and compliance with lending policies and procedures 2. Conduct post-closing reviews and maintain loan documentation records 3. Identify, track, and resolve documentation deficiencies and exceptions 4. Collaborate with lending and closing teams to obtain required documentation 5. Prepare reports related to outstanding documentation and servicing issues 6. Assist with internal and external audit preparation 7. Support the development and maintenance of departmental procedures ### Collateral Administration 1. Manage collateral tracking and filing requirements 2. Coordinate lien and title processing activities 3. Verify collateral perfection through post-closing reviews 4. Process collateral releases and satisfactions following loan payoffs 5. Monitor collateral records for deficiencies, lapses, or risk concerns 6. Provide reporting on collateral-related matters to management ### Insurance Monitoring 1. Review and maintain borrower insurance records 2. Process policy updates, renewals, and coverage changes 3. Communicate with borrowers and insurance providers to resolve coverage issues 4. Ensure insurance requirements remain current and compliant ### Credit Reporting Support 1. Assist with credit bureau reporting processes 2. Coordinate the resolution of credit reporting disputes 3. Research and correct reporting discrepancies 4. Support monthly reporting submissions and compliance efforts ### Customer Service & Loan Servicing 1. Serve as a primary point of contact for borrower servicing inquiries 2. Respond to requests regarding loan balances, payments, payoff information, modifications, and maturities 3. Provide ACH payment-related assistance 4. Ensure timely, accurate, and professional resolution of client requests 5. Support additional operational and administrative projects as assigned Requirements of the Bilingual Loan Servicing Associate: 1. Ability to fluently read, write, and speak the English and Spanish languages 2. 1+ years of experience in lending, loan administration, portfolio management, or banking or similar 3. 2+ years of customer service experience 4. Strong knowledge of Microsoft Excel 5. High School Diploma or equivalent 6. Willingness to submit to a pre-employment criminal background check, drug screen, personal credit check, FBI and Child Abuse history clearance