IT Site Support Tech II

Job Description:

Our Opportunity: We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Ocala, FL Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment.

What You Will Do: Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations. Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience. Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities. Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.

What You Will Need: PC Support Experience: Demonstrable experience supporting PCs in a Windows Active Directory environment. Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols. Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation. 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation. Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment. IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies. Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors. Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays. Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment. Autonomy: Ability to work optimally with limited supervision. Continuous Improvement: A dedication to self-improvement and professional development. Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation. Travel Availability: Willingness to travel up to 10% of the time. Night Shift: Availability to work the night shift as needed.

Bonus Qualifications: Candidates with the following additional qualifications will be preferred: Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment. Certifications: A+ Certification and Network+ Certification. SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment. RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent. Project Management: Ability to lead high-priority projects optimally. Data Cabling Skills: Experience with data cabling and computer facilities maintenance. Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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