Care Experience Manager
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
The Care Experience Manager at Aveanna Healthcare supports clients and caregivers by coordinating communication, managing schedules, and fostering a positive environment, while handling on‑call support and maintaining records.
Skills & qualifications
Skills
Qualifications
Full job description
Care Experience Manager
ApplyRefer a FriendBack
Job Details
Requisition #:
217390
Location:
Media, PA 19063
Category:
Administrative/Clerical
Salary:
$45,000.00 per year
Position Details
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Why You’ll Love This Role
-
No hands-on clinical work required– focus on coordination and communication
-
Be part of a purpose-driven teamthat’s passionate about making a difference
-
Opportunities for advancementand career growth
-
Build lasting relationshipswith families and caregivers
-
Make an impactin your community
What You’ll Do
-
Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction
-
Manage caregiver schedules to ensure the right match of skills and availability
-
Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
-
Maintain accurate and up-to-date records, schedules, and reports
-
Participate in the on-call rotation — phone support only,and paid
-
Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
-
Handle problem-solving with professionalism and empathy — turning challenges into opportunities
-
Manage performance and support the retention of caregivers through engagement and timely feedback
-
Phone-based on call after hours support - paid!
What We’re Looking For
-
Bachelor’s degree required
-
2+ years of experience in sales, customer service, or a fast-paced office environment
-
Strong organizational and time management skills
-
Excellent communication, relationship-building, and problem-solving skills
-
Comfortable using MS Office and learning new systems quickly
-
Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
-
Thrive in fast-paced environments
-
Are proactive, adaptable, and solution-oriented
-
Genuinely enjoy helping others
-
Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)
Notice for Job Applicants Residing in Florida
Apply
You've read the whole posting — now see how you match it.