Customer and Partner Engagement Manager

Overview

The Customer & Partner Engagement Manager (CPEM) is a strategic connector and trusted advisor, responsible for driving executive engagement, communications, and event support across the Professional Services organization. This role blends high-impact customer and partner interactions with operational excellence, ensuring the Corporate Vice President (CVP) is fully prepared, engagements are meaningful, and organization-wide communications are clear and effective. Success requires a strong sense of urgency and an entrepreneurial mindset, with a focus on evolving how the role delivers value by identifying new opportunities and leveraging Copilot and other agentic capabilities.

Company Culture Statement: Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Executive Engagement

• Prepare and support the CVP for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications.
• Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships.
• Track and report on customer and partner engagement activities, ensuring alignment with business goals and KPIs.
• Strategize and prioritize executive involvement in key accounts and events.

Event Support

• Coordinate and support field events such as Ignite, Build, C-Series, AI Tours, and industry-specific conferences (e.g., Legal Week).
• Drive customer attendance and engagement at Microsoft events.
• Manage logistics, invitations, and executive preparation for major events and community calls.

Communications

• Draft and manage both internal and external CVP communications, including LinkedIn posts, press quotes, newsletters, and operating unit-specific updates.
• Edit and review executive briefings for clarity and impact.
• Serve as a resource for field teams, providing guidance on communications top practices and supporting flagship events.

Program Analysis

• Conduct analysis on program initiatives, evaluate success metrics, and leverage analytics to examine performance, derive value, and identify risks and opportunities.

Culture & Values

• Embody and promote Microsoft’s culture and values in all interactions and initiatives.

Qualifications Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement• OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement• OR equivalent experience.

• Relevant experience in customer-facing sales, program management, or a related role. Experience in a software or technology environment is helpful but not required.

• Proven experience engaging with top executives and managing high-stakes customer and partner interactions.

• Experience in event planning and coordination, with a focus on field support and executive engagement.

• Experience managing multiple priorities and working in a fast-paced environment.

• Experience tracking and managing customer engagement activities.

• Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value.

• Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.