Account Manager

Description We are looking for an Account Manager to support customer account operations for a community energy organization in Monterey, California. This Long-term Contract position is well suited for someone who thrives in a fast-paced service environment, can explain technical and billing-related matters clearly, and enjoys solving customer issues with professionalism. The person in this role will collaborate with internal teams, participate in meetings to understand service details, and help ensure customers receive timely and accurate support.

Responsibilities:

• Manage customer account inquiries related to billing, service questions, and account concerns through high-volume communication channels.

• Investigate and resolve customer issues by identifying root causes, coordinating with internal teams, and following through to completion.

• Participate in cross-functional meetings to build a strong understanding of technical services and apply that knowledge to customer support activities.

• Serve as a point of contact for customers by providing clear guidance, accurate information, and responsive account assistance.

• Work with third-party service providers involved in customer communications to help maintain consistent support and issue resolution.

• Track account activity and customer interactions within CRM and related systems to support accurate records and reporting.

• Use tools such as Salesforce, Tableau, and Microsoft Office to monitor account information, organize data, and support daily operations.

• Contribute to a positive customer experience by handling inquiries with urgency, professionalism, and strong problem-solving skills. Requirements • At least 2 years of experience in customer account management, sales coordination, call center operations, or a related client-facing role.

• Ability to troubleshoot customer issues involving billing, service details, or account-related concerns in a fast-paced environment.

• Experience working with CRM platforms, including Salesforce, and comfort using reporting or data tools such as Tableau.

• Technical aptitude with the ability to understand service-related concepts and communicate them clearly to customers.

• Strong communication and relationship-building skills, with the ability to manage inbound inquiries professionally and effectively.

• Proficiency with Microsoft Office, including basic Excel formulas and Word.

• High-energy, adaptable approach with strong organization and follow-up skills.

• Spanish language skills are preferred but not required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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