Administrative Services Division Manager- ROW Utilities Manager

This position Administrative Services Division Manager- ROW Utilities Manager is responsible for directing, managing, and coordinating all operations within the Right of Way & Utilities division of the Nashville Department of Transportation and Multimodal Infrastructure (NDOT). This division acquires, manages, and coordinates the public right-of-way with a focus on transportation infrastructure projects delivered through NDOT. This role ensures seamless integration of utility coordination throughout all phases of project delivery while maintaining compliance with local, state, and federal regulations. This position reports to the Assistant Director over Engineering and performs related duties as assigned.

The Department of Transportation and Multimodal Infrastructure delivers a range of services, and the nearly 400 employees work around the clock to ensure a multimodal system that offers choice and better connects neighborhoods, residents, businesses and visitors to the place that they need and want to go to in a safe manner. These employees are responsible for over 2,200 miles of public roadways and rights-of-way, over 6,000 streets, over 300 bridges, 835 traffic signals and over 1,200 miles of bike/sidewalk lanes and much more. Big events in Nashville consist of CMA Festival, Stanley Cup Finals, Titans games, and any number of special events. These require big preparation and big clean-up and the Nashville Department of Transportation employees are up for the challenge.

• Evaluates right of way acquisition and utility coordination programs to ensure efficiency, regulatory compliance, and alignment with departmental goals and transportation priorities.
• Defines and establishes operational standards, performance metrics, and strategic objectives for the Right of Way and Utilities Division.
• Reviews and improves internal procedures to streamline project delivery and enhance coordination with utility providers and property owners.
• Develops and implements both short- and long-term goals to improve operational effectiveness and support the city’s capital improvement and mobility initiatives.
• Directs the preparation of administrative, financial, and technical reports related to right of way acquisition, utility coordination, and project progress.
• Advises the Chief Engineer and other senior leadership on policy changes, program improvements, and resource needs to enhance division performance.
• Prepares, monitors, and manages the division’s annual budget, ensuring fiscal responsibility and alignment with project timelines.
• Interprets and communicates relevant policies, regulations, and procedures to staff, consultants, and external stakeholders.
• Oversees the preparation of reports, purchase orders, agreements, and other documentation required for right of way and utility coordination activities.
• Coordinates division activities with other Metro departments, agencies, and external partners to ensure integrated project delivery.
• Monitors productivity and evaluates the effectiveness of systems and procedures, implementing adjustments to improve outcomes.
• Analyzes operational needs and recommends innovative solutions to address challenges in right of way acquisition and utility relocation.
• Oversees contractor performance and ensures compliance with contractual obligations, recommending improvements as needed.
• Manages personnel which includes training, providing job assignments, reviewing work, approving leave requests and conducting performance evaluations.
• May drive to various locations throughout Nashville and Davidson County.

Bachelor's Degree from an accredited college or university and eight (8) years of managerial and administrative experience. "Additional experience may be considered In lieu of some education"

LICENSES REQUIRED Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Demonstrates thorough knowledge of managerial and administrative principles as applied to public infrastructure and interagency coordination.
• Applies comprehensive understanding of business and financial management practices to oversee budgets, contracts, and resource allocation for right of way and utility operations.
• Understands and supports NDOT’s strategic goals and objectives.
• Effectively plans, organizes, and supervises complex right of way and utility coordination programs to support timely and cost-effective project delivery.
• Analyzes and evaluates program performance using data-driven metrics and implements improvements to enhance efficiency and service quality.
• Monitors division activities and ensures compliance with project schedules, regulatory requirements, and stakeholder expectations.
• Communicates clearly and professionally with internal teams, external partners, and the public, both orally and in writing.
• Maintains accurate records and prepares detailed reports, agreements, and documentation to support transparency and accountability.

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to General Sessions Court at 615-862-5199.