PSC Registration Representative

Job Description PSC Registration Representative - Dublin, OH, Monday to Friday, 8:30 AM to 5:00 PM Pay range: Minimum of $17.75+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to:Customer service, data entry,insurance billingand payments, problem resolution, following HIPPA regulations,andordering office supplies. Responsibilities: - Greet customers appropriately. Treat all customers in a courteous manner - Ensure patient registration is completed accurately and on time - Data entry as needed - Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information,i.e.Diagnosis codes, UPIN information, etc. - Handles customer inquiries by telephoneand in-person - Collects payment, if applicable. - Maintains required records and documentation. - Reads, understands, and complies with departmental policies, protocols and procedures: (i.e.Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). - Assists with compilation of monthly statistics and data. - Performs basic clerical duties,i.e.filing, faxing, preparing mail. - Demonstrates organizational commitmentand values of Quest Diagnostics - Adheres to departmental and company policies - Reports on time to work, following attendance guidelines. - Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. - Use established protocols for reporting customer complaints. - Ensures that HIPPA Compliance regulations are followed; uses test translation tables. - Completesall required training. - Orders necessary supplies. - Other duties as required to meet the customer requirements. - Completes special projects as requested by supervisor or manager. Qualifications: Required WorkExperience: - One year customer service experience - Keyboard/data entry and PC experience Physical and Mental Requirements: Extensive use of phone and PC. Prolong standing/sitting Fine dexterity with hands/steadiness. Able tolift up