Senior Account Manager Packaging

JOB REQUIREMENTS: Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, pre-production job planning, premedia production scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions. Job Duties & Responsibilities Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements. Perform order management activity such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations. Apply a broad knowledge of packaging printing, converting and prepress to production workflows. Apply understanding of customer's business needs to establish solid customer relationships and facilitate problem-solving. Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction. Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required. Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary. Coordinate 3D rendering services. Retrieve customer provided assets and provide asset management and/or file transfer services. Order photopolymer platemaking services from production resources. Generate customer-facing project cost estimates and billing summaries at project completion. Coordinate occasional client... For full info follow application link. RR Donnelley is an EEO/AA including Vets and Disabled Employer RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company's policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4D071C8C937A46C9