988 Crisis Counselor
Charleston, WVJobSeen 1w agoSeen in employer's feed 1w ago
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Job overview
The 988 Crisis Counselor responds to calls, chats, and texts through the 988 National Suicide Prevention Lifeline. The role provides emotional support and crisis de-escalation, helps individuals regain safety and functioning, connects them with ongoing treatment or support, and follows up on their needs. Counselors use reflective listening and motivational interviewing in electronic exchanges and work in a call center environment.
Skills & qualifications
Skills
Qualifications
Full job description
The 988 Crisis Counselor answers calls, chats and texts from 988 (The National Suicide Prevention Lifeline). 988 Crisis Counselors are able to provide a range of support from peer warmline and emotional support to full scale crisis de-escalation. This 988 Crisis Counselor is responsible for providing supportive services to help individuals regain a sense of safety, return to their normal level of functioning, and/or access ongoing treatment services as needed. The 988 Crisis Counselor is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. 988 Crisis Counselors have the special training and skills to interact via phone, chat and text to understand consumers unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. The 988 Crisis Counselor is patient, knowledgeable, empathetic and helpful. Extensive computer and phone-based work including long periods of sitting in a call center work environment.Ability to work evenings, nights, weekends, and holidays as required.
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