Service Supervisor, PAC - Centrifugal Product

Service Supervisor, PAC - Centrifugal Product BH Job ID: BH-4848-2 SF Job Req ID: 19866 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Job Title: Service Supervisor, PAC - Centrifugal ProductLocation: Great Lakes Region(Chicago, Detroit, Cincinnati, Fort Wayne or South Bend)About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.Job Overview: The Service Supervisor, PAC - Centrifugal Product is a highly visible leadership role responsible for the full service lifecycle of compressed-air equipment-from installation and commissioning through ongoing maintenance, repair, and long-term customer support. Leading a team of skilled Service Technicians, this individual plays a critical role in delivering an exceptional customer experience while driving service performance, business growth, and profitability. Working closely with Sales and Service Coordination, the Service Supervisor ensures seamless execution across the customer lifecycle while maintaining full accountability for the Customer Center Service P&L. The role combines people leadership, customer engagement, operational ownership, and commercial responsibility-balancing customer satisfaction with strong service execution and financial performance.This position is specifically aligned to the PAC centrifugal product line, a technically sophisticated and highly engineered segment of the compressed-air business. The supervisor serves as a key customer-facing leader , supports technicians in the field, manages service-team performance, and takes ownership of escalated customer, technical, and on-call situations requiring leadership beyond the initial service level. The role spans a broad Great Lakes territory and offers a unique opportunity to help shape a newly expanded two-supervisor regional coverage model. Depending on the locations of the selected candidates, territories may be structured north/south or east/west-giving the new supervisors an opportunity to help establish the most effective service coverage strategy for the region.This is a hybrid, field-oriented leadership opportunity offering significant autonomy, direct customer interaction, and meaningful influence over the success of the service organization. Travel is approximately 40%-50%, typically involving one or two overnight stays per week. While direct compressed-air or centrifugal-equipment experience is highly valued, candidates with strong technical aptitude and learning agility may also bring relevant experience from engineering, engineering technology, HVAC, industrial equipment, technical service, or industrial sales.Responsibilities: Effectively attract, coach, coun