IT Timekeeping and Help Desk Support Specialist

About The Role: The Transdev IT Business Solutions Team is a diverse cross-functional team of IT, Transit Operations, and Administrative Support professionals. The team designs, develops, assists in implementation, supports and optimizes the commercial and proprietary business technology solutions at Transdev. Focused on innovation and customer service, IT Business Solutions staff support the platforms and users that drive continued improvement in Transdev’s operations.

This position will report to the Director of Business Solutions providing on-site training and support with up to 75% travel. The position will play a vital role in supporting the Transdev Timekeeping solution along with the other software packages that IT Business Solutions supports. This position requires strong technical skills, good communication, attention to detail, strong problem solving, curiosity and coachability.

Annual Salary Range: $73 ,000 to $91 ,000

Benefits Include:

• Vacation: minimum of two (2) weeks

• Sick Days: 5 days

• Holidays: 10 days; 8 standard and 2 floating

• Other standard benefits: 401(K) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

Implementation Support

• Provide onsite training and remote support to implement Transdev Operational systems including VDS, Mobi-Services, Time Keeping Portal, Vision, and other operational systems at Transdev locations.

• Work with the Manager of Software Implementation to ensure that the systems are functioning for the location within standard operating parameters and requirements.

• Provide onsite support and training for contract startups and shutdowns.

• Set up new accounts as necessary for new users in all platforms.

• Assist in the development and review of training materials, guides, checklists, and other documentation as needed.

• Review and test software systems, payroll rules as needed and requested.

• Work closely with the locations and project managers to identify areas for opportunity and improvement.

• Provide training and support for the sites can drive continuous incremental improvement.

• Provide training and support for locations that have deficiencies and deviations from best practices or Standard Operating Procedures.

Help Desk Support

• Conduct the analysis, testing and verification, development, and implementation of payroll rule changes for existing contracts to ensure accurate payroll calculation.

• Ensure that the timekeeping system is correctly calculating and is compliant with system policies, applicable laws, and contractual bargaining agreements.

• Collaborate with other IT Business Solutions staff and other departments on required changes to contract rules.

• Provide training to IT Business Solutions and other department staff on required changes to contract rules.

• Review, test, validate and support payroll and accrual rules in the timekeeping system.

• Troubleshoot issues related to proprietary and additional software related to, not only the Timekeeping system but other software packages supported by IT Business Solutions.

• Provide training and assistance to locations with new management staff utilizing Transdev’s timekeeping system, which includes proprietary TKP, VDS and Mobi Services.

• Set up new account as necessary for new users in all platforms.

Qualifications:

For Internal and External Candidates

• Minimum three years of experience in Customer Service or Training with payroll and analysis.

• Minimum three years of problem-solving working with a software package related to timekeeping and payroll

• Experience with ADP or similar payroll system.

• Must be self-motivated with the ability to work independently with limited direction.

• Ability to work in a demanding environment with competing demands and timelines.

• Ability to effectively coordinate and manage system-wide software upgrades, deployments and interfaces

• Excellent oral and written communication skills, organization and interpersonal skills essential. Must have the ability to prioritize and deal with time pressures and daily system problems.

• Must have the ability to prioritize projects and deal with time pressures.

• Proficient knowledge and skill required with Windows operating system and MS Office programs. Ability to use and master specialty transit-related software applications.

• Travel requirement outside of immediate area up to 50%

• Must be able to work shifts or flexible work schedules as needed including evenings, weekends, and holidays.

• Ability to manage confidential and sensitive information with appropriate discretion and judgement.

• Perform other related duties and responsibilities as required.

• This is a salary based exempt position and must be flexible to be available and be on call 24/7 to assist in computer network and emergency situations. Ability to work modified daily and weekly hours to cover all supported time zones.

Previous experience with Transdev, VDS, Mobi Services, TKP, Power BI, and Vision are highly valued but not required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Herefor CA Employee Privacy Policy.

Job Category: Professionals

Job Type: Full Time

Work Type: Hybrid Remote

Req ID: 8935

Pay Group: NF2

Cost Center: 834

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.