General Manager

Your Impact

Hello Garage, a Thrasher Group company, is seeking a strategic, hands-on leader who thrives in dynamic environments and takes ownership of the results. As the General Manager, you will lead the day-to-day success of the business by developing people, strengthening installations, driving sales, and creating an exceptional customer experience. You will provide vision, coaching, and accountability while embodying our purpose, mission, and values. Your leadership will directly shape the success of the business, the growth of your team, and the lives of the customers we serve.

This is an entrepreneurial leadership opportunity for someone who wants to operate the business like an owner with the support, resources, and partnership of Thrasher Group behind you.

Compensation: $100,000 - $130000 (base + bonus, dependent on experience)

How You Win Every Day

• Lead with purpose by casting vision, aligning the team, and living out our purpose, mission, and values through daily leadership.

• Own the results by tracking performance, identifying trends, solving problems, and taking action to ensure the business delivers on its commitments.

• Lead and develop people through clear expectations, coaching, recognition, feedback, and accountability that builds trust and strengthens performance.

• Drive installation excellence by ensuring work is completed safely, efficiently, and according to Core Processes while maintaining high standards for quality and customer satisfaction.

• Stay connected to the field by spending time with crews, modeling excellence, identifying skill gaps, and understanding what is happening in the business firsthand.

• Drive sales with purpose by coaching and developing sales representatives, ensuring Core Processes are followed, and stepping into appointments when needed to demonstrate what is possible.

• Make customers happy by resolving customer concerns, identifying opportunities to improve, and turning customer issues into learning opportunities for the team.

• Stay on time and on budget by helping establish business commitments and budgets, monitoring performance, and holding the team accountable for achieving them.

• Build a culture of stability and accountability by creating trust, developing leaders, and holding team members accountable to high standards without losing sight of the people behind the results.

• Think like a business owner by balancing short-term execution with long-term strategy and focusing on meaningful progress, not simply activity.

Qualifications: What You Offer

• Minimum of 3+ years of leadership and people management experience with a proven ability to develop teams and drive results.

• Experience leading installations, construction, field service, home services, or similar operational teams.

• Strategic operator with strong organizational, prioritization, and problem-solving skills who can see the big picture while managing the details that matter.

• Entrepreneurial mindset with the ability to take ownership of the overall health and success of a business.

• Proven ability to make confident decisions, prioritize what matters most, and follow through on commitments.

• Hands-on leader who is comfortable spending significant time in the field working alongside crews and understanding the business firsthand.

• Ability to build trust, create stability, and hold teams accountable through clear communication, coaching, and feedback.

• Strong understanding of sales and customer experience, with the ability to coach sales teams and improve sales performance.

• Ability to identify opportunities to improve installations, quality, profitability, customer satisfaction, and team performance.

• Experience in home services, construction, concrete, field services, or a related industry is preferred.

• Pre-employment screening includes, but isn't limited to, motor vehicle record and felony/misdemeanor background check.

Benefits: What We Offer

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance

• 401(K) Retirement Savings up to a 5% match

• Employer paid life insurance in the amount of $50,000

• Company-led community volunteer opportunities

• Comprehensive training

• Career growth and development

Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.