Customer Assurance Representative

Description We are looking for a Customer Assurance Representative to support customers with accuracy, attention to detail, and a strong service mindset in Tennessee. This Long-term Contract position is ideal for someone who communicates clearly, responds quickly to incoming inquiries, and helps ensure a positive customer experience across every interaction. The role focuses on resolving service-related questions, coordinating support activities, and maintaining organized records while working in a fast-paced environment.

Responsibilities:

• Respond to incoming customer contacts promptly and provide clear, courteous assistance across service-related requests.

• Investigate customer concerns, gather relevant details, and deliver timely follow-up to support issue resolution.

• Coordinate with internal teams to ensure service needs are addressed accurately and efficiently.

• Document customer interactions, actions taken, and outcomes in the appropriate systems with close attention to detail.

• Assist with scheduling, status updates, and general administrative support related to service operations.

• Monitor open requests and follow through until each matter is resolved or properly escalated.

• Maintain a detail-oriented approach in every interaction while helping improve overall customer satisfaction. Requirements • Previous experience in customer service, customer support, or a similar client-facing role.

• Ability to manage incoming inquiries while maintaining professionalism and accuracy.

• Strong verbal and written communication skills.

• Comfortable working with computer systems and updating records consistently.

• Excellent organizational skills and the ability to handle multiple tasks at once.

• Problem-solving ability with a focus on timely and effective resolution.

• High school diploma or equivalent required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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