Deskside Support Technician - REQ-2026-979

Malvern, PA | West Reading, PA Full time REQ-2026-979 At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the US without sponsorship, current or future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: The Deskside Support Technician provides hands-on technical support to both on-site and remote employees, ensuring reliable day-to-day IT operations across the organization. This role focuses on delivering responsive, professional end-user support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction in a fast-paced enterprise environment. This position may occasionally support senior and executive leaders, but the primary focus is broad end-user deskside support. The ideal candidate is service-oriented, calm under pressure, and experienced in delivering exceptional technical expertise, professionalism, discretion, and responsiveness in a fast-paced, on-site enterprise environment. Deskside & End-User Support Provide Tier 1--2 deskside and remote support for employees across the organization Diagnose and resolve hardware, software, mobile device, and connectivity issues Support Windows laptops, desktops, printers, peripherals, and docking stations View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI286904980 / 43-4051.00 Customer Service Representatives