Customer Service/Project Manager

Rengel Printing Company

Elk River, MNFull-time$18–25/hrSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation

$18–25/hr

Location

Elk River, MN

Schedule

Full-time

Work Authorization

Not specified

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Job overview

Rengel Printing Company is hiring a Customer Service/Project Manager to communicate with customers and sales representatives, gather and organize order details, and educate customers about products, services, and processes. The role also involves identifying and resolving issues while supporting a positive ordering experience. The posting lists a high school education, computer and technology proficiency, and strong communication, organization, and time-management abilities.

Skills & qualifications

RequiredNice to have

Skills

Microsoft WordMicrosoft OutlookMicrosoft ExcelSpellingProofreadingGrammarMathUnits of MeasurementCommunicationInterpersonal SkillsOrganizationPrioritizationTime ManagementTeamworkMultitaskingTroubleshootingCustomer EducationCustomer ServicePhone Etiquette

Qualifications

High School Education

Benefits

401(k) Match

Dental Insurance

Medical Insurance

Paid Time Off

Vision Insurance

Full job description

Job Duties

Duties and Responsibilities:

Heavy communication with customer and sales reps via phone and email
Gather and organize order details from customers and sales reps
Customer education of products, services, and processes
Issue identification, troubleshooting, and problem resolution
Must thrive in a deadline-driven work environment
Excellent time-management skills
Ability to multi-task, organize, and prioritize work
Detailed oriented
Exceptional people skills
Ability to ensure a positive ordering experience for all customers
Issue identification, troubleshooting, and problem resolution
Excellent phone etiquette, verbal, written, and interpersonal skills

Minimum Education Required

High School

Minimum Experience Required

Expectations:

A level of strength and comfort with computers and related technology (Microsoft Word, Outlook, Excel)
Proficient in spelling, proofreading, and the use of proper grammar
Proficient in math and units of measurement
Positive attitude and willingness to work as a team
Able to work in a fast pace, high pressure environment
Excellent communication and interpersonal skills with clients and staff
Organization, prioritization, and time management skills
Eagerness to work and learn, and comfortably handling a variety of responsibilities as they arise