Manager IT and Business Systems

Job Description

The Manager IT and Business Systems lead enterprise systems architecture and the optimization of software integrations, and strategic use of enterprise systems, including ERP, Commercial and operational management systems (e.g., CRM), and business intelligence tools (Power BI, AI). This role ensures that systems support efficient operations, data-driven decision-making, and organizational scalability. This role is accountable for designing and sustaining a scalable, integrated systems infrastructure that supports cross-functional operations, enables data-driven decision-making, and allows for continuous development across ERP, CRM, and BI ecosystems. The position ensures alignment of systems, data, , and processes to drive operational efficiency, visibility, and long-term organizational scalability.

Key Responsibilities

• Own enterprise systems architecture and integration strategy across ERP, CRM, BI, and supporting operational platforms

• Own and execute ERP optimization in partnership with functional leaders

• Develop and oversee Power BI dashboards and analytics

• Support software integrations across ERP, Commercial systems (e.g., CRM), and manufacturing processes to enable end-to-end process visibility and KPI reporting

• Support user adoption through training, standard work, and continuous improvement

• Work with Commercial, Customer Service, Manufacturing, and Logistics teams to improve lead to-order and order-to-fulfillment workflows, reducing manual tasks through system-driven processes

• Support and explore AI- and analytics-enabled capabilities as data and process maturity increase

Success Metrics: Increased ERP/HubSpot and other business systems utilization across Operations and Commercial teams

• Reduction of manual, non–value-added operational and commercial reporting and reconciliations

• Improved operational and commercial KPI visibility to support business decisions

• High adoption rates of systems and dashboards

• Improved data accuracy and process discipline through standardized system workflows

Skills and Requirements

Bachelor’s degree in Information Systems, or related field

• 7+ years of experience in ERP, business systems, or analytics roles

• ERP systems experience (Acumatica experience a plus; strong manufacturing and commercial ERP experience required)

• Strong understanding of business processes and KPIs Strong communication skills; able to influence across teams

• Hands-on technical skills working in ERP systems, manufacturing/process data, and reporting tools

• Business acumen with understanding of how system decisions impact cost, service, and scalability

• Ability to translate operational needs into system solutions

• Experience in plastics industry highly preferred

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].