Telesales Specialist, RSG

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good,you'llhave mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing missionthat'sbigger than all of us. As you care for others,you'recared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): The Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): - Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies. - Act as consultant to uncover customer training and Red Cross retail product needs - Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs - Handle credit card transactions and place training and retail product orders through Sales systems - Accurately document and update all cases with required call information in Salesforce - Upsell Red Cross Store retail products that complement class enrollment - Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines - Answer customer questions and address concerns about classes or products - Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year The Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. Specialists are eligible to earn monthly commissions upon completion of assessed training period. Compensation is awarded at dollar $1 for all Net Training and Shipped Retail Revenue. Additional compensation, such as bonus kickers may become eligible during stated performance periods PAY INFORMATION: The target hourly rate is $16.15/hr. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. *We will review specific salary information at the time of phone screening based upon your location & experience. This job will