Onsite Printer Technician - Akron, OH

Job Description

The Onsite Printer Technician is responsible for supporting and maintaining a fleet of networked printers and multifunction devices at customer sites. This role focuses on device uptime, consumables management, basic break-fix support, proactive monitoring, and providing excellent customer service. The technician works independently to troubleshoot issues, coordinate repairs, manage inventory, and ensure devices remain operational.

Printer & Device Support -Manage toner, paper, and other consumable inventory. -Replace toner, drums, maintenance kits, and other consumables as needed. -Clear paper jams and resolve basic device issues. -Perform routine preventive maintenance on printers and multifunction devices. -Swap out devices with onsite spare equipment when necessary. -Assist end users with printer and device functionality. -Troubleshoot and diagnose hardware, software, and connectivity issues. -Execute Install, Move, Add, Change, and Disposal (IMACD) activities.

Fleet Management & Monitoring -Utilize fleet management software to proactively monitor devices. -Identify and resolve non-reporting devices (NRDs). -Monitor device performance and escalate recurring issues. -Manage onsite spare device inventory. -Collect and report device usage and meter information as needed.

Service & Ticket Management -Create, track, and update support tickets using HP and customer ticketing systems. -Coordinate with HP support teams and third-party vendors for repairs and service requests. -Manage third-party maintenance agreements and service escalations. -Support break-fix activities, including basic hardware component replacement. -Follow incident, problem, and change management procedures.

Customer Support -Respond to user inquiries and provide timely issue resolution. -Communicate customer concerns and dissatisfaction to leadership. -Maintain strong customer relationships and ensure a high level of service satisfaction. -Partner with account teams and support organizations as needed.

Skills and Requirements

-5+ years of experience supporting printers, copiers, multifunction devices, or hardware equipment in a corporate environment. -Experience troubleshooting printer hardware, print queues, connectivity issues, and basic break-fix repairs. -Experience with ticketing systems and service management processes. -Ability to replace consumables, perform preventive maintenance, and manage device inventory. -Experience working directly with end users and providing customer support. -Basic understanding of Windows operating systems and networked printing environments. -Ability to work independently and manage multiple service requests simultaneously. -Strong communication and customer service skills. -High School Diploma or GED required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].