General Manager, Ops Decisions and Insights

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's operation generates a vast amount of information every day. Turning that information into better decisions and actions is critical to safety, reliability, customer experience, and financial performance. The General Manager, Ops Decisions & Insights leads the team responsible for understanding operational performance, emerging risks, customer impacts, and opportunities for improvement. This leader serves as a key partner to enterprise leaders, shaping how operational performance is measured, interpreted, and communicated to drive continuous improvement and a better customer experience.

There are two areas of the team this leader is responsible for: Enterprise Ops Insights and Decision Systems & Standards. These teams drive the operation by establishing operating cadences, elevating enterprise performance visibility, and synthesizing complex operational dynamics into clear narratives that lead to decisions and action. This role is uniquely positioned at the intersection of strategy, operations, customer experience, analytics, technology, and leadership. Success requires the ability to build high-performing teams, understand the breadth of the business, transform data into insights, and synthesize complex information in support of executive and Board-level discussions to drive decisions and action.

Key Responsibilities:

Lead Enterprise Operational Insights and Storytelling

• Establish and maintain an integrated enterprise view ofDelta’s operational performance and its connection to broader enterpriseoutcomes

• Develop and shape executive and Board-level presentationsthat synthesize complex data and diverse stakeholder inputs into clearstorylines, compelling visuals, and actionable insights

• Provide thought leadership on the drivers of operationalperformance, helping leaders distinguish signal from noise and focus on theissues that matter most

• Set a high standard for executive communication acrossthe team, including storyline development, presentation structure, visualstorytelling, and synthesis

Advance Delta's Operational Decision System

• Establish operating cadences, decision frameworks,analytical standards, and performance management processes that improve thequality and consistency of operational decision-making

• Create mechanisms that connect performance insights anddecisions to clear ownership, follow-through, and measurable outcomes

• Advance the organization from reporting historicaloutcomes toward anticipating performance risks and identifying opportunitiesearlier

• Accelerate the use of advanced analytics, AI-augmenteddecision support, automation, and scenario-based planning to improve the speedand quality of decisions

Develop High-Performing Teams

• Lead a team of managers and analysts responsible forenterprise insights, analytical standards, and decision-support capabilities

• Develop leaders and individual contributors with strongcritical thinking, analytical, executive presentation, storytelling,influencing, and problem-solving capabilities

• Build organizational capabilities that allow the team toanticipate evolving business needs and increase its impact on enterpriseperformance

What Success Looks Like:

• Enterprise leaders have a trusted, consistent view ofoperational performance and the issues that require attention

• Insights and operating cadences lead to faster alignment,clear accountability, and measurable action

• Executive and Board communications distill complexityinto concise, visually compelling narratives that enable effective decisions

• Operations and Customer Experience have a more connectedunderstanding of operational performance and customer impact, resulting inshared priorities

• Advanced analytics, AI, and technology increase thespeed, quality, and forward-looking nature of operational decision-making

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• Must be a self-starter; ability to work independently with limited instruction or supervision.

• Demonstrated experience leading, coaching, and developing teams, including direct leadership of managers or professional employees and accountability for organizational performance outcomes.

• Minimum of 8+ years related experience.

• Strong analytical skills, with the ability to translate operational performance insights into action and build effective relationships at all levels.

• Excellent communication, interpersonal and relationship building skills - at all levels of the organization - with the ability to motivate and lead a team to achieve desired business results.

• Ability to work effectively with senior leadership on C-Suite and Board topics to convey the enterprise ops narrative, drive change, and achieve strategic goals.

• Develop and deliver executive-level presentations andcommunications that transform complex business insights, stakeholderperspectives, and organizational priorities into thoughtful narratives thatdrive influence, alignment, and support strategic decision-making.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in business management, finance, technical field (e.g., industrial engineering) or equivalent work experience.

• Master's or other advanced degree

• Strong executive presence with the ability to influence and collaborate effectively across multiple functions and organizational levels.

• Systems thinker with experience in process design, execution discipline, change management, and continuous improvement within a dynamic operating environment.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitivesalary, industry-leading profit sharing program, and performanceincentives

• 401(k) withgenerous company contributions up to 9%

• Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

• Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

• Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

• HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

• Domestic andInternational space-available flight privileges for employees and eligiblefamily members

• Careerdevelopment programs to achieve your long-term career goals

• World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

• BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

• Recognitionrewards and awards through the platform Unstoppable Together

• Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here