Benefits Manager

New York, NY | Malvern, PAFull timeREQ-2026-950At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.Salary range: An annual salary range of $140,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without current or future sponsorship to be considered. Who is Customers Bank?Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member whos committed to meeting your needs today and tomorrow. On the leading edge: Were innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so were a partner you can trust. Customers Bank 5 Core Values are: * Entrepreneurial Mindset * Customer Success * Personal Integrity * On the Job Excellence * Teamwork It is a culture that values transparency, healthy debate, and peer accountability. Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected. What youll do: The Benefits Manager will be responsible for developing, implementing and managing the banks benefit programs. This role ensures that our benefits practices are competitive, equitable, and aligned with the banks strategic goals. The ideal candidate will have a strong background in benefits design and management, excellent analytical and operational skills, and a deep understanding of regulatory requirements. Key Responsibilities: * Oversee the day-to-day operations of all employee benefits programs, including medical, dental, vision, life insurance, disability, flexible spending, 401k, wellness initiatives and other fringe benefit programs. * Design and implement benefit strategies to ensure regulatory compliance and cost efficiency, overseeing plan administration, coordinating open enrollment, and collaborating with brokers. * Administer Tuition Reimbursement Program, Corporate Matching Gift Program and quarterly United Way Contributions. * Coordinate annual Open Enrollment; manage benefits enrollment, changes, and terminations. * Conduct benefits orientations and information sessions; primary point of contact for communication with team members regarding eligibility, family status changes, benefit enrollment, and maintenance of benefits information on the Company intranet. * Manage FMLA, Short Term Disability, Long Term Disability, and Parental Leave. * Files and serves as point of contact for workers compensation claims; ensure applicable notices posted and supports annual audit. * Analyze benefits trends and benchmark data and lead any benefits survey efforts and analyze data to provide recommendations on strategy and design for year over year changes. * Manage the activities of the Retirement Plan (401k) Committee. * Ensure compliance with federal, state, and local regulations, including ERISA, COBRA, HIPAA, and ACA and annual Form 5500 filing. * Maintain key rel