Child Care Eligibility Specialist

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1390057 TheChild Care Eligibility Specialistis afront-line support roleresponsible for assistingfamilies and child care providersparticipating in MainesChild Care Affordability Program (CCAP), funded through theChild Care and Development Fund (CCDF). This position serves as a primary point of contact, providing support throughphone, email, and in-person interactions, while completing eligibility-related administrative work and offeringbasic technical assistance(such as portal navigation and login support). The CCES applies federal and state policy to review applications, determine eligibility, and support provider agreement processes in a fast-paced, customer-focused environment. ------------------------------------------------------------------------ ### Key Responsibilities - Serve as afront-line customer support resourcefor families and child care providers via phone, email, fax, mail, and in-person interactions - Process and reviewCCAP applicationsto determine financial and program eligibility in accordance with federal and state regulations - Apply policy and procedures on acase-by-case basis, exercising independent judgment to assess unique family circumstances - SupportChild Care Provider agreement processesfor providers reimbursed with CCDF funds - Providebasic technical supportfor the Baxter system, including portal navigation, login assistance, and common user issues (within established procedures) - Complete administrative tasks includingfile maintenance, scanning, and documentation management - Respond to general inquiries and assist State Financial Resource Specialists (FRSs) with operational support tasks - Participate inmonthly supervision and team meetings, workload reviews, and case discussions - Assist with special projects as assigned (e.g., mailings, system updates, rule changes)