Assistant Branch Manager - Euclid

Compensation

$27.27 - $40.91 / hourly

Hours Per Week

40

Number Of Positions

1

Job Description

Role:

By emphasizing ONE Park, ONE Mission, One Team, the Assistant Branch Manager I supports and leads the branch staff in fostering a member-centric culture focused on delivering an exceptional experience for both employees and members. This role involves directing, developing, motivating, and coaching staff to build strong member relationships, monitoring branch production, and addressing any issues that arise. The Assistant Branch Manager I also assists in hiring, training, and evaluating employees, representing the branch in the community, maintaining communications with Retail Operations, and ensuring branch activities comply with credit union policies and procedures.

Essential Functions & Responsibilities:

E 45% While meeting the service standards for the credit union, assist in directing, developing, motivating and coaching branch staff. Assist in monitoring branch production results relative to established objectives and insure that appropriate steps are taken to correct unsatisfactory conditions. Actively cross sell credit union services to members and coach staff to do the same. Service members, open new accounts, and conduct loan closings when necessary. Provide support to staff serving members and resolve problems as necessary.

E 20% Assist in hiring, training, directing, and evaluating employee performance within the branch; ensure manager is aware of performance problems and take appropriate disciplinary action, as instructed. Complete and maintain financial certification training as designated by the Credit Union

E 10% Assist in representing the branch as appropriate in its relationships with coworkers, members, sponsor organizations(s), suppliers, other financial institutions, and similar groups. Participate in and attend various community, chamber and charitable organization meetings to enhance the credit union's image and visibility to perspective members.

E 10% Assist in maintaining communications with Retail Operations and other credit union departments; assist in preparing and submitting standard reports; attend scheduled management meetings when necessary.

E 10% Assist in monitoring all branch activities to insure they are in compliance with established credit union policies and procedures and security standards.

N 5% Perform other duties as assigned.

Performance Measurements:

1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:

• Vibrant Connections

• Inclusive Excellence

• Bold Compassion

• Endless Empowerment

1. To provide friendly, professional and accurate service and support to all members and coworkers and achieve average scores of 6 and above on Quality Standard Surveys and insure that staff do the same.

2. To maintain and develop a qualified staff sufficient to meet the needs of members.

3. To insure that staff work with a minimum number of documentation/transaction errors and that tellers function within the pre-set balancing standard policy.

4. To achieve branch goals as determined by the Management Team.

5. To complete performance reviews within the prescribed time frame.

6. To develop and maintain business partner relationships within the community.

7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

8. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.

9. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.

Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Must have good communication skills.

Physical Requirements WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.

While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Work Environment VERIFICATION OF POSITION DESCRIPTION RECEIVED

This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job.

This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other position related duties as required by management.

Individuals with disabilities will not be disqualified because of their inability to perform nonessential or marginal functions of the job. No selection criteria that screens out or tends to screen individuals with disabilities will be used by the credit union. The credit union will provide reasonable accommodations to assist individuals with disabilities based on guidelines within the Americans with Disabilities Act.

I have read and understand all of the above. I have reviewed the principals, duties and responsibilities for which I am responsible, as well as the essential functions of this position with my manager.

I understand that this document does not create an employment contract and that I am employed by Park Community Credit Union on an 'at will' basis.

Place of Work

On-site

Requisition ID

67509