Senior Manager, AI Transformation, Quality Engineering & Delivery Excellence

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Manager, AI Transformation, Quality Engineering & Delivery Excellence

Job Summary

We are seeking an accomplished technology leader to drive AI transformation, Quality Engineering, and delivery excellence across complex enterprise environments. This role will provide strategic leadership for large-scale technology transformation programs, global delivery operations, and multimillion-dollar portfolios.

Key Responsibilities

• Lead enterprise technology transformation programs focused on AI adoption, Quality Engineering, Agile delivery, DevOps, and operational excellence.

• Provide strategic oversight for multimillion-dollar portfolios and global delivery teams.

• Develop and execute enterprise Quality Engineering, test management, and test automation strategies.

• Drive the adoption and governance of AI, Generative AI, and Agentic AI solutions.

• Lead Agile and SAFe-based delivery transformation across complex programs.

• Advance DevOps and CI/CD transformation initiatives to improve delivery effectiveness.

• Establish executive governance frameworks, performance indicators, and reporting mechanisms.

• Manage risks, issues, assumptions, and dependencies across enterprise programs.

• Build strong relationships with executive stakeholders, business leaders, vendors, and delivery partners.

• Promote innovation, continuous improvement, and organizational change.

• Coach and develop high-performing teams while strengthening leadership capabilities across the organization.

Required Qualifications

• 20 or more years of progressive experience in IT leadership, program delivery, and enterprise transformation.

• Proven success leading large-scale technology transformation programs.

• Extensive experience managing multimillion-dollar portfolios and global delivery teams.

• Demonstrated expertise in Quality Engineering, test management, Agile delivery, DevOps, and digital transformation.

• Experience implementing AI, Generative AI, or Agentic AI solutions in enterprise environments.

• Strong portfolio and program management capabilities.

• Experience developing and executing enterprise test automation strategies.

• Strong executive governance, KPI management, stakeholder management, and vendor management experience.

Technical and Functional Skills

• Portfolio and program management

• Quality Engineering and test management

• AI and Generative AI adoption and governance

• Agentic AI solutions

• SAFe Agile and Agile delivery frameworks

• DevOps and CI/CD transformation

• Test automation strategy

• Digital transformation leadership

• JIRA

• Azure DevOps

• Rally

• qTest

• GitHub Copilot and AI development tools

• Executive governance and KPI management

• Vendor and stakeholder management

Regulatory and Compliance Experience

Experience working with one or more of the following regulatory or compliance frameworks is preferred:

• HIPAA

• SOX

• 21 CFR Part 11

• GxP validation

Certifications

• Certified SAFe® 6 Agilist (Preferred)

Leadership Competencies

• Strategic thinking and strong business acumen

• Ability to influence executive stakeholders

• Strong talent development and coaching capabilities

• Results-oriented leadership

• Commitment to innovation and continuous improvement

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $142,450 - $180,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .