Help Desk Support II

IDR is seeking a Help Desk Support II to join one of our top clients for a remote opportunity. This role involves providing technical assistance and support related to computer systems, hardware, and software to internal and external users within a government-related organization. The position offers the chance to work in a dynamic environment focused on end-user support, incident management, and maintaining technical documentation. Position Overview for the Help Desk Support II : - Provide technical support to internal and external system users via email and calls - Assist with incident management, issue testing, and validation activities - Maintain and update technical documentation and issue tracking systems such as Salesforce Helpdesk and Jira - Manage support requests, assign incident work items, and generate reports for interested groups - Collaborate with team members to troubleshoot and resolve end-user issues efficiently Requirements for the Help Desk Support II : - Minimum of 3 years of demonstrated knowledge and experience using Microsoft Word, Excel, and Google Suite - Excellent analytical and troubleshooting skills - Ability to work both independently and as part of a team - Excellent verbal and written communication skills - Accurate, thorough, and detail-oriented with strong time management skills What's in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization. Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Dedicated Engagement Manager who is committed to you and your success - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row - 25/hr W2 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement