Office Supervisor MCCC

Facility: Mercy Comprehensive Care Center

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: Monday through Friday from 8:00am to 4:00pm/8:30am to 4:30pm

Summary:

The Office Supervisor is responsible for the daily operational management of assigned site. Responsibilities include the supervision, coordination and support of the clinic staff. Responsible for coordination and facilitation of the administrative personnel, clerical, housekeeping, and maintenance as related to direct patient care. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Maintains confidentiality of all information.

Responsibilities:

EDUCATION

• High School required

• Associate’s degree or equivalent from two-year college or technical school preferred

EXPERIENCE

• One (1) to three (3) Years medical office experience required

• Experience in CPT & ICD-10 Coding knowledge and medical terminology required

• Management/supervisory experience in healthcare field preferred

• Electronic Health Record experience required

• Prior experience with computerized scheduling applications a plus

KNOWLEDGE, SKILL AND ABILITY:

• Strong knowledge of Medical Billing & Third party payer requirements

• Computer proficiency in Microsoft Office

• Ability to adapt to various software applications as necessary

• Prior experience with computerized scheduling applications a plus

• Strong Verbal & Written Communication skills

• Strong knowledge of medical office terminology, technology and operations

• General knowledge of HIPAA Privacy and Security rules

• Thorough knowledge of Human Resource Policies and Regulations

• Ability to establish and maintain an effective working relationship with all related parties

• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives, physicians, and satellite offices

• Can adapt to changing circumstances

• Ability to communicate effectively both verbally and in writing with all related parties

• Strong telephone communication skills

• Demonstrated computer skills and related software & technology including: printers and other peripheral devices and MS Office Suite

• Ability to navigate and retrieve data from an electronic Health Information Management system

• Ability to utilize the Internet to send email and conduct basic research

• Basic keyboarding skills with a minimum typing proficiency of 30 wpm

• Possesses strong organizational and time management skills

• Project Management skills

• Leadership capabilities

WORKING CONDITIONS:

• Work is performed in an office environment with normal light, heat and air

• The noise level in the work environment is usually moderate

• Exposed to a variety of electro-mechanical hazards, odorous chemicals and specimens, housekeeping cleaning agents/chemicals, and unpleasant elements (accidents, injuries and illness)

• May be exposed to: infections and contagious diseases; biohazardous, radioactive substances; toxic chemical (photocopier)

• Subject to: many interruptions

• Occasional exposure to unpleasant patient or elements

• Contact with patients under wide variety of circumstances

• Occasionally subjected to irregular hours

• Handles: absentee replacement on short notice; emergency/crisis situations (potential patient violence)

• Increased pressure due to multiple calls and inquiries

ENVIRONMENTAL CONDITIONS

• Hazards: Environmental