Enforcement Investigator III-Field (San Antonio) #1018-27

Working title: Enforcement Investigator III-Field Class title: Investigator III Posting No.: 1018-27 Opening Date: October 21, 2026 Closing Date: Open Until Filled Location: Home-based (San Antonio area) Class Code: 1353 FLSA: Non-Exempt Salary Group/Salary: B18, $59,400.00 - $61,000.08/yr. Division: Enforcement (Licensing and Regulatory Services) Number of positions: 1 General Description Performs complex investigative work. Work involves planning and conducting investigations of complaints filed with the agency to ensure statewide enforcement of agency statutes and rules. Work involves interviewing complainants, witnesses and respondents to elicit pertinent facts; gathering relevant documents; identifying indicators of trafficked persons; analyzing factual and legal information; preparing detailed written reports of investigation in the approved format; assisting prosecutor in preparing cases for resolution; and testifying in administrative hearings at the State Office of Administrative Hearings (SOAH). Work may be performed under extreme environmental and/or hazardous working conditions. Works under general supervision with moderate latitude for independent judgment and use of initiative. This position reports to a Lead Investigator. This position may be office- or home-based. Essential Job Functions Analyzes assigned cases to develop an investigative plan and conducts complex investigations of suspected violations of agency statutes and rules. Completes investigations within assigned timeframes. Conducts criminal background and personal history investigations, reviews records, and verifies information. Conducts in-person or telephone interviews of the complainant, respondent, and all pertinent witnesses, including parties involved in the trafficking of persons or survivors of sexual assault. Identifies indicators of trafficked persons. Conducts follow-up interviews as necessary to confront inconsistencies in statements or to fill in gaps in the information obtained. Collects and maintains pertinent evidence, and reviews with each witness interviewed, as needed, to confirm authenticity and relevance. Conducts internet research as needed during the course of an investigation to secure the identity, location, ownership, and other background information about individuals, business entities, properties, and events. Travels to conduct on-site investigations, inspections, and/or audits of individuals and businesses to ensure compliance with statutory standards and regulations; assists internal and external partners to perform investigations, stings, and projects both in primary and support roles; performs surveillance work regarding suspected violators. Analyzes witness statements, documents, and other evidence collected in the course of an investigation to ensure that all necessary questions have been asked, all necessary documents have been obtained, and overall that the investigator has secured the whole story of the facts, events, and circumstances surrounding the complaint. Upon the completion of each investigation, evaluates the findings and prepares an accurate, detailed, and complete written report of the investigation in the approved format, for referral to the prosecutor. The written report of investigation contains the statements of witnesses in detail; documents all indicators of trafficked persons observed or noted during the investigation, describes all documents and analyzes their significance; and describes all Internet or other background research. Uses a computer daily for completing assigned tasks, including preparation of correspondence, reports and statistics relating to an investigation, Internet research, e-mail communication, and other administrative functions. Searches websites and databases to identify evidence and indicators relating to the trafficking of persons. Uses a telephone on a daily basis, seeks out information related to an inv stigation, interviews and otherwise communicates with complainants, witnesses, and respondents; engages with internal and external partners and speaks with the industry and the public as needed regarding agency statutes and rules and the enforcement process. []{style="font-size: 7pt; font-family: 'Times New Roman'; font-weight: normal; font "}