Customer Experience Professional

Description

We are looking for a detail-oriented Customer Experience team member to support high-volume service operations in Illinois. This is a long-term contract position suited for someone who thrives in a fast-paced, metrics-focused setting and can respond confidently to a wide range of customer questions. The role works closely with candidates, clients, and branch teams to resolve concerns, complete service-related transactions, and deliver clear guidance across multiple communication channels.

-Full Remote Work Hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm)

Responsibilities:

• Handle a large daily volume of customer interactions while maintaining accuracy, professionalism, and strong response times.

• Investigate and resolve service and payroll-related questions by drawing on knowledge of branch processes and support functions.

• Record transactions thoroughly and submit the appropriate documentation when issues require follow-up from payroll operations.

• Partner with candidates, clients, and branch personnel to address concerns and provide timely updates on open matters.

• Guide users through available self-service tools, including web-based resources and automated phone options, to improve issue resolution.

• Explain processing timelines, procedural steps, and practical options so customers and branch teams can make informed decisions.

• Navigate multiple systems efficiently to research issues, update records, and complete data entry in a high-volume environment.

• Adapt quickly during unscripted conversations, using sound judgment to respond effectively to a variety of service scenarios.

Requirements

• High school diploma or equivalent required.

• At least 3 years of customer service experience in a detail-focused environment.

• Minimum of 1 year of experience in a call center setting.

• Ability to work successfully in a high-volume, performance-driven environment with daily activity targets.

• Proficiency with Microsoft Office applications and the capacity to learn new systems quickly.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .