Customer Support Engineer Automation - Scranton, PA

Description ESSENTIAL FUNCTIONS: 1. Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks. 2. Able to precisely follow layout drawings and blue prints used in the installation of equipment. 3. Complete status (service) reports on a daily basis and expense reports on a weekly basis. 4. The ability to communicate in the English language. 5. Excellent customer relations and follow through. 6. Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping. 7. Operation, applications, software, and part programming capabilities, and customer training of such. 8. Use of Amada applications software used in line control and part programming. 9. Regular travel within assigned territories. 10. Ability to lift up to 50 lbs. NON-ESSENTIAL FUNCTIONS: 1. The ability to communicate in the Spanish language. REPORTING RELATIONSHIP: 1. Reports to Regional Service Manager SUBORDINATE STAFF: 1. None KNOWLEDGE: 1. A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred. SKILLS: 1. Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems. 2. Ability to use hand tools, Volt/Ohm meter and Oscilloscope. 3. Working knowledge of computers and Windows OS. 4. Ability to read and interpret mechanical and electrical drawings. 5. Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine. TRAVEL: 1. Routine travel within assigned territories with occasional over night stays. 2. Territory: PAY RATE: $30.00 /HR BENEFITS: 1. Major Medical and Hospitalization 2. Pharmacy 3. Dental 4. Vision 5. 401(k) Plan 6. Profit Sharing 7. Life Insurance 8. Long-Term Disability 9. 12 Paid Holidays 10. Travel Accommodations 11. Travel/Milage Pay 12. $200 Work Boot Voucher 13. Uniform, laptop, cellphone, toolbox provided WORKING CONDITIONS: LIFTING: Average Weight: 50 lb. Frequency: Daily Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. Amada America, Inc. is an Equal Opportunity Employer that offers competitive salaries and excellent comprehensive benefits.