Technical Customer Success Manager

Requirements

• 2–4 years in a customer-facing technical role at a SaaS or API-driven company (e.g. Technical Support, Customer Success, Implementation or Solutions) ,• (Desirable) Experience at an early-stage or high-growth startup ,• Hands-on API experience: you've debugged customer integrations and can explain APIs and data flows to developers and business stakeholders ,• (Desirable) Background in mobility, EVs, energy or another data-heavy industry ,• You've run customer onboarding or implementations yourself, from kickoff to go-live ,• (Desirable) Some exposure to supporting trials, proofs of concept or technical evaluations ,• You've owned a portfolio of customer accounts as their main point of contact ,• (Desirable) Experience working alongside Sales and Product teams ,• You've handled renewals or expansions in a previous role ,• You've built or improved a trial, onboarding or support process in a previous role ,• Experience using Slack and a CRM such as HubSpot

What the job involves

• Be a friendly, reliable point of contact for your customers, responding quickly via Slack, email and calls ,• Support prospects and customers through trials, answering most technical and product questions yourself ,• Run technical onboarding and make sure customers are live and successfully integrated ,• Troubleshoot technical issues, working with engineers when needed, and documenting solutions and FAQs as you go ,• Keep an eye on customer usage and health, flagging risks and growth opportunities early ,• Help run new use cases and expansions end to end alongside the Customer Success Lead (this is not a quota-carrying role): engage customers on what they need (such as a new data set), map out the requirements, and support updates to their contract and order form ,• Capture structured customer feedback and share it with Product ,• Spot gaps in how we work and help close them, whether that's improving an onboarding checklist, tightening a handover or writing up a repeatable fix ,• Help shape the role itself: Volteras is a startup with no fixed playbook, so what you take on and where you choose to go deep will define how this role grows ,• What success looks like: ,• By month 3: you're running customer onboarding solo ,• By month 4: you fully own your own set of accounts ,• By month 6: you're contributing to our knowledge base