Senior Program Manager, Experience, Innovation amp; Technology

Translates Visionary Roadmaps into Executable PlansConverts strategic concepts into actionable project plans across design, construction, IT, operations, and patient experience.Defines scope, milestones, and deliverables for innovation workstreams.Aligns execution plans with institutional goals and regulatory requirements.Establishes governance structures and accountability frameworks.Tracks progress and adjusts plans dynamically.Frames and Drives Innovation Components Leads the conceptualization and integration of smart rooms, embedded research, robotics, and hybrid care models.Identifies emerging technologies and evaluates their application in the hospital environment.Develops implementation strategies for digital navigation, command centers, and automated workflows.Ensures innovation is embedded from design through activation.Balances ambition with feasibility and operational readiness.Collaborates Across Disciplines to Ensure Alignment and Momentum Partners with the CTO, clinical leaders, facilities, and external vendors.Facilitates cross-functional workgroups and decision-making forums.Builds consensus and resolves conflicts across stakeholder groups.Maintains momentum through clear communication and shared goals.Ensures alignment between innovation, clinical operations, and infrastructure.Leads Financial Modeling and Program Integration Develops cost/benefit models for innovation components.Integrates financial analysis into program budgeting and resource planning.Identifies funding opportunities and cost-saving strategies.Supports risk mitigation through scenario planning and forecasting.Communicates financial implications to executive leadership.Champions User-Centered and Future-Ready DesignAdvocates for environments that prioritize patient, provider, and learner experience.Applies human-centered design principles to space and technology planning.Ensures flexibility, accessibility, and adaptability in design.Incorporates simulation, research, and education needs.Aligns design with sustainability and digital transformation goals.Navigates Ambiguity and Leads DecisivelyMakes informed decisions in the absence of complete information.Maintains clarity and direction in complex, evolving environments.Encourages experimentation and iterative development.Provides stability and confidence during uncertainty.Acts proactively without waiting for direction.Marginal or Periodic FunctionsParticipates in academic and industry forums on healthcare innovation and design.Supports grant writing and philanthropic engagement for innovation funding.Conducts post-occupancy evaluations and continuous improvement initiatives.Contributes to institutional strategic planning and visioning efforts.KNOWLEDGE/SKILLS/ABILITIESStrategic AgilityFrames long-term innovation strategies.Anticipates technology shifts and healthcare trends.Aligns short-term actions with long-term vision.Innovation ManagementEncourages experimentation and iteration.Selects and scales high-impact innovations.Balances novelty with feasibility.Dealing with AmbiguityLeads confidently amid uncertainty.Makes timely decisions with incomplete data.Adjusts plans dynamically.Technical LearningUnderstands emerging technologies rapidly.Translates technical concepts for a variety of audiences.Applies new knowledge to solve problems.Building Effective TeamsBuilds trust across disciplines.Encourages shared ownership.Resolves conflicts constructively.Customer FocusDesigns with patients and providers in mind.Gathers and integrates user feedback.Advocates for experience-driven solutions.