Customer and Field Service Manager
Remote · USJob$119–140K/yrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Customer and Field Service Manager leads Cognizant’s Customer Service Management and Field Service Management capabilities in North America, including workflows for FSI and HLS. The role combines architecture-level implementation support and escalation resolution with ownership of the capability roadmap and reusable solution assets. It also leads solution architecture for proposals, establishes delivery and quality assurance standards, and partners with Academy teams on upskilling.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Customer and Field Service Manager
About the role
As a Customer and Field Service Manager you will lead Cognizant’s Customer Service Management (CSM) and Field Service Management (FSM) capabilities in North America, including industry-specific workflows for FSI and HLS. You will combine architecture-level delivery support and escalation resolution with ownership of the capability roadmap and reusable solution assets, strengthening FSM capability beyond its current Developing-tier rating. You will collaborate with Delivery and Academy teams to support complex implementations and build technical capability.
In this role, you will:
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Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within service-level agreements.
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Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
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Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and the FSM field-service starter kit for Q2 FY27.
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Lead solution architecture for CSM/FSM-led requests for proposals (RFPs) and establish delivery and quality assurance standards.
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Partner with Academy to deliver CSM/FSM upskilling, prioritizing FSM capability development.
The role allocates at least 60% of capacity to billable delivery, escalation support, and Academy-partnered upskilling, and no more than 40% to core Center of Excellence (CoE) responsibilities.
Work model
Remote
What you need to have to be considered
- Current CIS-CSM certification.
These will help you stand out
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Current CIS-FSM certification or strong hands-on FSM delivery experience.
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Exposure to industry workflows in FSI and/or HLS.
Salary and other compensation
Applications will be accepted through November 30, 2026.
The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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Medical/Dental/Vision/Life Insurance
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Paid holidays plus Paid Time Off
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401(k) plan and contributions
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Long-term/Short-term Disability
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Paid Parental Leave
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Employee Stock Purchase Plan
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
How this job compares
Set against the 470 open Solution Architecture jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This posting$119–140K/yr
- US median$147–274K/yr388 salary ranges
This range's midpoint, $129K, is 38% below the US median midpoint ($210K) — in the lowest quarter of Solution Architecture salary ranges across the US.
- Openings
- Olive Jobs lists 470 open Solution Architecture jobs across the US. 7% of them nationwide are listed as remote or flexible.
- Experience
- Solution Architecture postings that state a minimum ask for 8 years of experience at the median; the middle half ask for 5 to 8 years (396 postings).
- Education
- 237 of the 470 open Solution Architecture jobs (50%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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