Lemon Law Specialist - Consumer Protection Division

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Job Title: Lemon Law Specialist - Consumer Protection DivisionAgency: Department of Law Job Requisition ID: JR0000006119Shift: Day (United States of America)Compensation Details: SALARY - TO BE DETERMINED Job Description: The Office of the Attorney General Department of Law Lemon Law Specialist - Consumer Protection Division

The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Lemon Law Section of the Consumer Protection Division (CPD).

Duties & Responsibilities: As part of the Georgia Lemon Law Administration Team, a Lemon Law Specialist processes Lemon Law complaints, including but not limited to counseling consumers about the State’s Lemon Law and Lemon Law Rules, receiving and logging Lemon Law complaints and inquiries, reviewing arbitration applications for accuracy and eligibility determination, maintaining and updating case files, interacting with the State Arbitration Panel, serving as the liaison between consumers, manufacturers, counsel and arbitrators, scheduling and attending Lemon Law hearings across the state, reviewing, proofing, and typing arbitration decisions and orders, drafting subpoenas, monitoring order compliance, and monitor, log and file reacquired vehicle notices.

A Lemon Specialist is expected to operate with a working knowledge of relevant statutes, guidelines, regulations, procedures, and policy decisions governing the operation of the Division, interact with consumers, manufacturer, dealers, third party administrators, and all levels of state government in a way that promotes respect, encourages cooperation and contributes to excellent performance, and maintain operational security.

Minimum Qualifications:

• Position requires at a minimum, completion of a Bachelor’s Degree in any field of study from an accredited four-year college or university
• Valid Georgia driver’s license and current full-coverage insurance
• Skill in utilizing Windows-based applications
• Excellent English communication skills with good grammar (both spoken and written)

Preferred Qualifications: Preference will be given to persons who in addition to meeting the minimum qualifications meet two or more of the following:

• A registered Neutral with the Georgia Office of Dispute Resolution
• Have received a certificate for Civil or Domestic Mediation training
• Have demonstrated training in alternative dispute resolution
• Have experience working in an office setting
• Have demonstrated customer service experience
• Have knowledge of the Georgia Lemon Law and Georgia Lemon Law Rules
• Are fluent in Spanish.

Additional Information: This position requires routine in-state travel, and occasional over-night travel.

Because the Lemon Law is an alternative dispute resolution process and the Lemon Law Specialists interact with the arbitrators, consumers, manufacturers, motor vehicle dealers and attorneys, it is recommended that the Lemon Law Specialist either already has or will obtain General Civil Mediation training by the end of the first year of employment.

Please confirm all required documentation has been attached BEFORE submitting, you will be unable to edit the application.

Applicants with access to GA@WORK MUST apply through the Jobs Hub in GA@WORK.

*To move forward in the recruiting process ALL applicants are required to;

• Attach a current resume
• Attach a cover letter detailing your interest, listing the computer applications you can use and your level of proficiency in each, along with any other job related experience or information you want to be considered in our evaluation of your candidacy for this position. In your cover letter, please state the job you are interested in as “Lemon Law Specialist”
• Attach "Department of Law Employment Application" (click of copy link to obtain: http://law.georgia.gov/careers/application-forms)
• Attach copies of official undergraduate transcripts (unofficial copies are accepted for application process)

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All applicants will be considered but may be screened for the preferred qualifications of the position and may not necessarily receive an interview.

Selected candidates are subject to a State of Georgia tax records check and a criminal background investigation. Only candidates chosen for interviews will be notified due to the high volume of applications.

The State of Georgia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The position will remain open until filled. Human Resources reserves the discretion to close the job announcement before the closing date if a significant number of applications are received.

Minimum Qualifications:

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.