User Experience (UX) Strategist

Summary PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of the Fiscal Service, Agency Compliance and Engagement Division. As a User Experience (UX) Strategist, you will serve as a user experience (UX) design specialist with human-centered design expertise for the Do Not Pay (DNP) suite of products. Responsibilities As a User Experience (UX) Strategist, you will: Collaborate with Product Owners, Architects, and with direction from leadership, establishes UX strategy and vision for DNP's product ecosystem: DNP Connect Application Programming Interface (API), Web Portal, Multi Search, Batch Match, Continuous Monitoring, Public Assistance Reporting Information System (PARIS), and Payment Verification. Plan and conduct user research to understand agency workflows, pain points, and challenges that arise during onboarding (e.g., pre-award, prepayment, post-payment screening), Public Access Link (PAL) submissions, data-sharing processes, integration readiness activities, and use of verification and other screening tools. Plan and lead user research with federal agencies, states, and financial system vendors interacting with Connect integrations, Portal workflows, and Payment Verification returns. Develop and refine UX standards and guidelines that ensure consistency across DNP products. Ensure experiences meet Section 508, Treasury User Interface (UI) guidance, and Treasury payment integrity policy criteria. Collaborate with Stakeholder Communications Strategist to ensure consistent messaging and experience improvements are across OFI and partners. Requirements Conditions of Employment All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. Key Requirements: Please refer to the "Additional Information" section for additional Conditions of Employment. Click "Print Preview" to review the entire announcement before applying. To preview the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13097483 Must be U.S. Citizen or U.S. National. Qualifications You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position is defined as: - Experience conducting user research, analyzing customer insights, and translating findings into recommendations that improve digital usability, clarity, and accessibility; AND - Experience creating user-centered content, prototypes, journey maps, and design artifacts that inform product decisions and enhance customer experience; AND - Experience collaborating with product owners, technical teams, and business partners to test solutions, refine user interactions, and deliver evidence-based improvements. Education Additional Information OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government. This is a non-bargaining unit position. This position is a high risk public trust position. We offer opportunities for telework. We offer opportunities for flexible work schedules. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov). Our comprehensive benefits are very generous. Our benefits package includes: Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. Access to insurance programs that may be continued after you retire. A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. A retirement program which includes employer-matching contributions. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) Optional Essay Questions Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency's mission. These responses are optional and will not affect the applicant's eligibility.