Financial Support Analyst

Job Duties

About the Team

This role supports a financial operations team focused on the administrative side of healthcare benefits. The team manages consumer-directed healthcare accounts and financial transactions related to:

Flexible Spending Accounts (FSA)

Health Reimbursement Accounts (HRA)

Retiree Reimbursement Accounts (RRA)

Lifestyle Benefit Accounts

Responsibilities include financial administration, consumer account support, payment processing, and servicing retiree programs.

Position Overview

We are seeking a detail-oriented and analytical Production Support Analyst Associate to support high-volume financial operations and transaction processing. This role requires strong organizational skills, critical thinking, and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.

The ideal candidate is dependable, self-motivated, adaptable, and comfortable working across multiple systems and applications. Success in this role requires a strong focus on quality, meeting service-level agreements (SLAs), and collaborating effectively with team members.

Key Responsibilities

Process financial transactions with a high degree of accuracy and quality

Enter and maintain direct deposit account information

Process returned and repayment checks within consumer accounts

Generate and maintain Excel files for payment processing activities

Update employer profiles and account information for designated clients

Analyze and resolve transaction-related issues

Process and validate large Excel spreadsheets containing consumer and employer account data

Manage work queues and prioritize tasks to meet established turnaround times (TATs) and SLA requirements

Collaborate with team members to support daily operational goals and process improvements

Required Qualifications

High School Diploma or GED OR 5+ years of equivalent professional experience in financial operations

Experience with financial transactions, payment processing, check processing, reconciliation, or related operations work

Strong proficiency with Microsoft Office, particularly:

Excel

Outlook

Word

Experience managing large amounts of data and transaction-based work

Strong written and verbal communication skills

Ability to work independently with minimal supervision

Proven ability to manage multiple priorities and meet deadlines

Strong analytical and problem-solving skills

High attention to detail and commitment to accuracy

Preferred Qualifications

Experience in healthcare administration or healthcare financial operations

Data entry experience involving banking, payment processing, or financial account management

Advanced Microsoft Excel skills

Experience working in process-driven, high-volume environments

Key Skills

Financial Operations & Transaction Processing

Data Entry & Account Maintenance

Microsoft Excel, Word, and Outlook

Critical Thinking & Problem Solving

Time Management & Prioritization

Attention to Detail

Adaptability & Continuous Learning

Collaboration & Communication

Multi-System Navigation

Work Environment

Fully remote position

Team of approximately 11 members

Business casual attire for any required onsite meetings (on occasion)

Phone interviews only

Opportunity to work in a collaborative and fast-paced operational environment

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Minimum Education Required

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Minimum Experience Required

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Shift

First (Day)

Number of Openings

1

Compensation

$

Postal Code

55440

Job Type

Full Time

Place of Work

On-site

Requisition ID

3053089

Job Benefits

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